Sales Account Manager

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

The incumbent will be accountable for the generating of Probe Card, System & Service sales revenue for the SEA market. He/she is expected to plan timely communication within the customer management structure to create strong awareness of our products to the customers; ensure service levels, quality and safety of our products meets customer expectations. This position requires the incumbent to be technically competent in managing key technical evaluation programs in customer projects.

Responsibilities

Understand customer requirements; market conditions and generate sales revenue forecasts

Be the key customer interface person to manage both sales project management and customer satisfaction metrics

Build strong customer relationship to ensure service levels meets customer expectations

Ensure timely internal communication so that strategies can be developed to optimize market penetration

Development of key account strategies, management of cross account strategy discussions

Negotiate and generation of negotiation cost sheet for business and project justifications

Preparation of quotations including pricing, delivery and payment terms to meets business requirements

Perform program management leadership role for key technical programs such as competitive evaluations;

Requirements

Engineering Degree with minimum 6 years relevant experience in a sales / marketing roles

Good relevant experience and knowledge of the probe card, probe station, prober & service business

Demonstrated track records in developing new business, engaging new customers

Strong negotiation and project management skills

Strong and effective customer relationship management skills

Possess a class 3 driving license and own a car

Proficient in MS Office applications, especially spreadsheet/presentation software.

Ability to interface at all levels of the organization ranging from Senior Management to highly technical professionals with advanced engineering background in Design, Field Applications and Sales staff

Excellent interpersonal, communication, organizational, and customer service skills.

Strong leadership skills and willingness to take on stretch assignments.

Skills:

Account Management, Key Account Management, Probe Cards, Probe Stations, Sales, Semiconductor Industry, Water Testing

Education & Experience:

Minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience | Required