Sales BDC Representative

Description

The Sales Business Development Center (BDC) Representative is responsible for generating and qualifying sales opportunities through inbound and outbound communications. This role serves as the first point of contact for potential customers, building rapport, identifying needs, and setting qualified appointments for the sales team. The ideal candidate is energetic, organized, customer-focused, and driven by results.

Key Responsibilities:

Handle inbound and outbound calls, emails, texts, and online inquiries in a timely and professional manner

Respond to leads generated from digital marketing, phone calls, walk-ins, and third-party sources

Qualify prospects by understanding customer needs, budget, timeline, and interest level

Schedule and confirm appointments for the sales team

Maintain accurate and detailed records of customer interactions in the CRM

Follow up consistently with prospects to nurture leads and re-engage inactive customers

Meet or exceed daily, weekly, and monthly performance goals (calls, appointments, show rates, conversions)

Work closely with sales managers and representatives to ensure a smooth handoff of qualified leads

Stay knowledgeable about company products, services, promotions, and pricing

Provide exceptional customer service and represent the brand professionally at all times

Requirements

Qualifications & Skills

High school diploma or equivalent (college degree preferred)

Previous experience in sales, call center, customer service, or BDC role preferred

Strong verbal and written communication skills

Confident phone presence with the ability to build rapport quickly

Excellent listening and problem-solving skills

Comfortable working with CRM systems and basic computer applications

Ability to multitask, prioritize, and manage time effectively

Self-motivated, goal-oriented, and coachable

Professional attitude with a strong work ethic