Sales Development Manager - East

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

You'll build and lead our East Coast SDR team, driving outbound and inbound pipeline generation for Cresta's AI/CX platform. This is a build role: you're setting the playbook, not inheriting one. NYC based, in office 2x/week (Mon/Wed).

RESPONSIBILITIES

Hire, onboard, and develop exceptional SDR talent

Build and iterate on a data-driven outbound and inbound strategy

Foster a culture of high accountability and performance

Motivate the team through incentives and contests

Uplevel SDRs and help them grow into future AEs and managers

Report on SDR KPIs to ensure quotas and SLAs are hit daily

Partner cross-functionally with Marketing, RevOps, and Sales on key initiatives

QUALIFICATIONS

2+ years of sales/SDR leadership experience in a high-growth technology company

Located in the NYC area, in office 2x/week (Mon/Wed)

Deep understanding of modern SDR tools: Gong, LinkedIn Sales Nav, 6sense, ZoomInfo, etc.

Experience executing an outbound multichannel strategy and optimizing playbooks

Consistent track record of exceeding quota, both as a leader and as an IC

Strong analytical experience managing pipeline goals and forecasting

Experience partnering with AEs, Marketing, and RevOps on ICP, messaging, and process

Perks & Benefits:

We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs

Flexible vacation time to promote a healthy work-life blend

Paid parental leave to support you and your family

Monthly Gym & Phone allowance

Work from home office stipend to help you succeed in a remote environment

Lunches and dinners included for in-office employees via Grubhub

Compensation at Cresta:

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.

OTE Range: $142,000 to $190,000 + Offers Equity

Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact [email protected] (if you are opting out, please use the subject ‘Opt-Out’ in your email).

Recording & AI transcription: We do not authorize candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.

Recruiting impersonation scams: We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta .ai domain. Any outreach claiming to be from Cresta via other sources should be ignored.