Senior Analyst - Hotels Support

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JOB DESCRIPTION

Job Title

Data Analyst

Business Unit

Asset Management & Advisory

Reporting to

Manager, Operations

Key Purpose

The primary responsibilities of the role would be:

• •To update and maintain Microsoft Excel databases of assets that are managed by the HHG Asset Management team of country supported. Approximately 35-40 Assets are anticipated as part of the scope, although this may change over time. Details to be provided at a later stage, including project names, asset specific details (predominantly hotels), and any relevant information/templates in order to undertake the work required.
• •There will be a regular (e.g. monthly or weekly) cycle to data collection, processing, and mapping to pre-built Excel template. The data will need to be ‘finalised’ for each month by no later than the 20th of each month. The data is expected to be delivered in a report format (templates to be provided) so that the Country Supported team can add commentary and submit to Client.
• •The data is updated via a combination of methods:
• •Assist with mapping, upload, and transformation of data into our dedicated AM BI Tool to support regular reporting
• •Liaison and coordination with our Asset Management team of the supported country in each market via email and phone (which the local team can help facilitate initially). This can be done throughout the month and then via a specific data meeting with a representative(s) of the Asset Management team to qualify any data or observations from the process.
• •Monitoring of news sources to find and save articles on travel trends (e.g. visitor arrivals, flight patterns)
• •Searching local government websites to get updates on projects, events, travel, subsidy, employment status
• •Support with compiling reports/templates and benchmark analysis of monthly and quarterly operating performance, including P&Ls, cashflow statement and CapEx reporting
• •Assist in market research, data collection and analysis of performance
• •Work closely with in-market Analyst/Associates to support reporting for Owner(s)

Key Dimensions

Financial Delegation

The position has no set financial delegation. The Asset Management designated point of contact (TBC) must approve all financial expenditure.

Key Internal Relationship

The CMG Member:

• •Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance
• •Interacts with CMG to share knowledge and contribute to continual improvement of the team
• •Interacts and builds a high level of rapport with AM team and CMG Manager for Operations to achieve our vision and strategic goals.
• •Liaises with clients regarding documentation or file clarification, as necessary

Key Accountabilities

EMPLOYING THE BEST PEOPLE

• •Provide advice and assistance to other CMG Members as requested, and escalate any identified risks to the CMG Manager for Operations or the CMG Lead
• •Provide a higher level of administrative support and assistance to facilitate a smooth data collection, mapping, processing and transformation process to all AM team members as required

PROVIDING SUPERIOR CLIENT SERVICE

• •Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service
• •Appropriately and correctly uses all internal systems, processes and policies
• •All work is completed to required standards ensuring accurate and compliance with any relevant industry and client requirements
• •At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including provision of high-quality service to internal and external stakeholders
• •Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner
• •Ongoing monitoring and management of all internal Asset Management templates and systems through the entire workflow lifecycle

DEVELOPMENT AND INNOVATION

• •Attend all CMG meetings, actively contributing ideas and suggestions for continuous improvements in processes and systems
• •Identify opportunities for continuous improvement in processes and systems and provide suggestions to management and other key staff
• •Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs

OTHER

• •Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time
• •Conduct all activities in accordance with the Company’s Quality management system

Key Performance Indicators

Knowledge

• •Demonstrated knowledge of office work processes and experience in following these
• •Knowledge of professional standards and expectations in an office environment
• •Practical knowledge of customer service standards and experience in a service driven environment
• •Knowledge of and prior experience in meeting client SLAs and individual and team KPIs
• •General understanding of hotel-specific profit & loss statements and financial reporting
• •General understanding of USALI accounting standards for hospitality industry

Skills

• •Demonstrated time management skills, with proven ability to deliver results within deadline
• •Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients
• •High computer literacy skills, including the ability to effectively and accurately use Microsoft Office programs (Excel, PowerPoint, Word, Outlook)

Abilities

• •Ability to manage own time and workflow effectively to meet/exceed turn around times and deadlines
• •Ability to deal with challenging KPIs and factors outside own control
• •Ability to work within a busy ‘open plan’ office environment, and continue to focus on work despite interruptions
• •Ability to work with attention to detail and high degree of accuracy
• •Ability to respond to urgent requests in a calm and professional manner
• •Ability to work with Team Leader to improve efficiency of individual and team work processes and approaches

Experience

Minimum 3 years’ experience in a hotel finance, revenue management, accounting or operations role, or similar experience within the hotel/property industry

Key Performance Indicators

Work Productivity

• •Client-related data actioned within 2 hours of receipt
• •All related Asset Management files are updated on a regular basis (daily, weekly, monthly) on various systems with current action and delay notifications. Notes to be accurate and contain full and relevant action taken and next steps required
• •Monitor internal and external client systems and provide meaningful communication on relevant Asset Management requests
• •All daily work received, has been processed with relevant updates

Team Focus

• •Feedback from your assigned Manager and the wider Risk team is positive.
• •Feedback from AM team, other staff within our department and the greater JLL community is positive.
• •Demonstrate forethought to provide assistance to others during quieter workflow periods.

Quality and Compliance

All data is processed, mapped and uploaded through coordination with the local Asset Management team and global BI team, monitoring of news sources, local council and State Government Websites Search, monitoring of development/project websites, use of JLL Proprietary Program MapIT, monitoring of Cordell Project Database, or if data not obtained call or email project stakeholder