Senior AR Analyst, Credit Control

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Senior AR Analyst, Credit Control | London

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

About Convene Hospitality Group

Convene Hospitality Group designs and operates experiential event venues, bringing premium meeting and event experiences to some of the world’s leading organisations. Through a growing portfolio of brands including Convene, etc.venues and NeueHouse, we operate a network of nearly 40 venues and are the largest single provider of dedicated meeting and event spaces across the US and UK.

The UK is central to that story. From our Convene venues across the City of London to etc.venues in London and Manchester, and with our new West End destination, Convene Rathbone, our UK footprint continues to grow, and so does the pace of the events we deliver. Every conference, board meeting and live event our clients host relies on a finance team that keeps things moving behind the scenes.

About the Role

We are seeking an experienced Senior Accounts Receivable (AR) Analyst, Credit Control to join our UK Finance team and help lead AR operations across our UK venue portfolio. Reporting to the AR Manager, you’ll take ownership of billing, credit control and cash allocation, turning client contracts and booking data into accurate, timely invoices, following up on outstanding balances, allocating customer receipts and keeping customer accounts clean and reconciled in our financial systems.

This is a role with real visibility. You’ll work closely with Sales, Event Operations and client procurement teams, acting as a trusted partner who keeps cash flowing while protecting the strong client relationships our business is built on. For someone who brings both rigour and a commercial mindset, it’s an opportunity to make a direct impact on the financial health of a growing UK business.

What You’ll Do

Daily Operations & Cash Management:

Prepare multi-bank reconciliation spreadsheets (Santander, JPM, Online Credit Cards) and resolve unapplied cash exceptions

Process incoming payments (ACH, credit cards, wires, cheques) and apply them accurately to customer accounts in NetSuite

Issue final invoices for standard customer accounts and review/process credit memos and billing adjustments with proper approvals

Manage customer record updates in NetSuite

Credit Control & Collections:

Take direct ownership of chasing overdue accounts via calls, emails, and structured collection cycles

Review the AR Aging report weekly to track overdue accounts, identify delinquent trends, and prioritise high-value collection efforts

Escalate severely overdue or high-risk accounts to Finance/Sales Management and Legal/Collections where necessary

Assess and assign credit limits for new and existing accounts based on payment history and financial reviews

Experience Required

5+ years of dedicated Accounts Receivable or Finance experience

Strong proficiency in NetSuite (or comparable ERPs) and intermediate to advanced Excel

Experience managing key enterprise client accounts, including submitting and tracking invoices via customer supplier portals (e.g. Coupa, SAP Ariba, Tungsten Network), purchase order-led invoicing and resolving rejected or queried invoices, is a strong advantage

Solid understanding of month-end AR reconciliations

Excellent problem-solving skills and cross-functional communication

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs. Because your well-being matters, inside and outside of work.

Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay.

Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program. We invest in you so you can grow personally and professionally.

Growth & Recognition: Career development opportunities and programs to celebrate your achievements.

Community & Impact: Volunteer, donate, and make a real impact through your work.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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