Senior AR Analyst with Italian

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. We are seeking an experienced Order-to-Cash (OTC) Collection Specialist to join our Finance Operations team. The successful candidate will be responsible for managing customer portfolios, driving effective collections activities, resolving disputes, reconciling accounts, and maintaining strong relationships with clients and stakeholders. This role requires excellent communication skills, customer focus, analytical thinking and a solid understanding of OTC processes. Key Responsibilities Manage a portfolio of customer accounts and ensure timely collection of outstanding receivables. Perform collection activities through phone calls, emails and customer meetings. Investigate and resolve payment discrepancies, disputes, deductions and account issues. Conduct account reconciliations and analyze aged receivables. Coordinate and monitor cash application, allocation and payment processing activities. Maintain regular communication with customers, client stakeholders and internal teams. Collaborate with cross-functional teams to resolve AR-related issues and improve processes. Analyze customer accounts and provide recommendations to minimize overdue balances and bad debt exposure. Prepare reports, maintain process documentation, and support audit requirements. Work with ERP systems (SAP preferred) and other finance tools to perform daily operations. Deliver work in line with defined service levels, quality standards, and key performance indicators. Languages: Italian fluent plus English (B2/C1), Polish will be an asset Proven experience in Accounts Receivable, Collections, Credit & Collections, or Order-to-Cash processes. Strong understanding of collection activities, dispute management, deductions management, and account reconciliation. Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Customer-focused mindset with outstanding customer service skills. Strong organizational and time management skills. Ability to work independently and within multicultural, global teams. Good negotiation and conflict resolution skills. High attention to detail and accuracy. Proficiency in Microsoft Excel, including basic formulas and data analysis. Experience working with ERP systems; SAP experience is preferred Experience with Team Collaboration: Exposure to collaborating with operations teams to achieve shared goals and objectives. Poland Enterprise Operations Hybrid Professional Krakow, PL Krakow (0855) IBM BTO Business Consulting Services Sp.z.o.o. Account Reconciliation Accounts Receivable Communication Conflict Resolution Credit Customer Service Data Analysis English Enterprise Resource Planning Italian Management Microsoft Excel Negotiation Stakeholder Management Teamwork Time Management Detail-oriented Order-to-Cash SAP Polish Dispute Management