Senior Business Operations Specialist

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why This Role Matters:

We are seeking a highly skilled and outcome-driven Senior Business Operations Specialist to support our Engineering team. In this role, you will drive operational excellence, enable team efficiency, and support key strategic initiatives. Success requires strong ownership, sound judgment, rigorous attention to detail, and dependable follow-through. You will work cross-functionally, communicate risks early, maintain clear documentation, and ensure commitments translate into measurable results.

Your key responsibilities:

Lead Engineering financial planning: Partner with Finance and Engineering leaders to build annual budgets, operating plans, and monthly and quarterly forecasts across headcount, cloud hosting, software, contractors, and maintenance.

Manage spend governance: Maintain cost-center and budget ownership, review purchase requests, monitor commitments, and help leaders make informed tradeoffs while adhering to financial controls.

Produce variance analysis and forecasts: Reconcile actuals against budget and forecast, identify material drivers, update outlooks, and present recommended actions to Finance and Engineering leadership.

Manage vendors and purchase commitments: Track purchase orders, contracts, renewals, invoices, accruals, and spend timing; resolve discrepancies with Finance, Procurement, and business owners.

Maintain KPI governance: Define metric owners and reporting standards, validate source data, track performance over time, and investigate material changes or inconsistencies.

Drive action tracking and follow-through: Record decisions, owners, deadlines, and dependencies; maintain action logs; follow up on overdue commitments; and close the loop with stakeholders.

Maintain operational documentation and controls: Document assumptions, processes, approvals, and decisions; retain supporting evidence; and ensure analyses and reporting are accurate and defensible.

Manage risks and escalations: Maintain visibility into operational and financial risks, assess business impact, propose mitigation options, and escalate promptly when leadership decisions are required.

Requirements:

To be part of the Vonage team you need a desire to collaborate, to keep on learning and the discipline to deliver nothing short of excellence. We are looking for someone who demonstrates experience in some of the following areas:

Excellent English skills.

An analytical mindset; proficiency in Excel/Google Sheets, SQL, and data visualization tools (e.g., PowerBI, Tableau, Looker).

Demonstrated financial and accounting capability through prior experience in financial planning, business operations, accounting, or finance.

Working knowledge of accruals, expense recognition, budgeting, forecasting, and variance analysis is expected.

Clear, proactive communication with technical and non-technical stakeholders, including concise status updates, explicit ownership, and timely escalation of risks or blockers.

Exceptional attention to detail and a disciplined approach to validating data, reconciling inconsistencies, and documenting assumptions before sharing conclusions.

Demonstrated ability to manage multiple initiatives, establish priorities, maintain organized records, meet deadlines, and follow through reliably without losing sight of details.

Comfortable operating in an ambiguous, fast-paced environment

Proactive, curious, and willing to challenge the status quo

#LI-WW1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.