Senior Client Servicing

Company Overview:

Welcome to Square One, a pioneering media solutions company established in 2002. We

specialize in providing cutting edge 3D visualization services that redefine the way real estate

projects are presented. Our commitment to innovation extends to advertising and branding solutions, making us a comprehensive partner in transforming brand experiences.

At the heart of Square One is our dedication to delivering unparalleled 3D visualization services.

From creating immersive environments to showcasing architectural brilliance, our solutions set the industry standard for elevating real estate projects.

Complementing our 3D expertise, we offer holistic advertising and branding solutions. Our

integrated campaigns, spanning TV, Print, Outdoor, Design, Digital, and Social Media, enhance brand visibility and market presence.

Position Overview:

The Senior Client Servicing acts as the key liaison between the agency and its clients, ensuring smooth communication, strategic alignment, and flawless execution of advertising campaigns. This role requires a blend of strong relationship management, project coordination, and leadership skills to deliver impactful marketing solutions. The ideal candidate is proactive, detail-oriented, and capable of managing multiple accounts while guiding internal teams to deliver exceptional results.

Role & Responsibilities:

Understanding Client Needs

Liaise with clients on a daily basis to understand their goals, vision, and campaign expectations

Translate client requirements into clear briefs for internal teams

Maintain long-term relationships with clients by ensuring consistent satisfaction

Project & Campaign Management

Handle end-to-end execution of marketing and digital campaigns

Ensure all projects are delivered on time, within scope, and on budget

Coordinate with internal departments like design, planning, and execution teams

Team Leadership

Lead and mentor the client servicing team to ensure smooth operations

Allocate tasks, monitor progress, and resolve any internal conflicts or delays

Encourage a collaborative and high-performance team culture

Creative Presentation & Feedback

Present campaign ideas, concepts, and deliverables to clients for approval

Gather and interpret client feedback and guide creative teams accordingly

Manage revisions and ensure final output aligns with client expectations

Performance Monitoring & Reporting

Track and report the performance of all marketing campaigns across platforms

Analyze results and suggest improvements based on campaign insights

Share regular performance updates with clients in a structured format

Documentation & Communication

Maintain all necessary client documentation, feedback, and records

Ensure clear and timely communication between clients and internal teams

Keep clients informed about project updates and milestones

Budgeting & Approvals

Prepare budget estimates for each campaign

Seek timely approvals from clients and ensure budget adherence during execution

Optimize spending for better ROI without compromising campaign quality

Qualifications & Skills Required:

Minimum 2 years of team management experience

Strong grasp of ATL advertising and campaign dynamics

Postgraduate degree in Marketing/Advertising or equivalent

Excellent communication, presentation, and multitasking skills

Proficiency in both English and Hindi (spoken and listening)

Analytical thinking and problem-solving mindset

Ability to work under pressure and meet deadlines consistently

Benefits:

Competitive salary package

Comprehensive accidental insurance with 10 Lac(s) coverage

Generous life insurance policy to ensure the financial security of employees and their

families

Exclusive partnership with Sahyadri Hospital, offering discounted health services and wellness programs

Ample paid time off, including vacation days, sick leave, and company holidays, to promote work-life balance

Flexible working hours

Gratuity plan to reward loyalty and long-term commitment

Robust Provident Fund (PF) and Employee State Insurance Corporation (ESIC) benefits

for retirement planning and financial stability

Access to a wide range of soft skill training programs and professional development

opportunities to foster career growth and advancement