Senior Director, Operations

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description: Account Director - Facility Management (Banking Client)

Key Responsibilities

Client Relationship Management

Serve as the primary point of contact for assigned banking client accounts

Build and maintain strong C-level relationships with client stakeholders

Conduct regular client meetings, business reviews, and strategic planning sessions

Ensure exceptional client satisfaction and retention

Service Delivery Management

Oversee end-to-end facility management services including Hard services (HVAC, electrical, plumbing, fire safety) Soft services (cleaning, security, catering, landscaping) Space planning and workplace optimization Energy management and sustainability initiatives

Monitor service level agreements (SLAs) and KPI performance

Lead incident resolution and crisis management

Business Development

Identify opportunities for service expansion and contract growth

Develop and present proposals for additional services

Collaborate with sales teams to secure new business opportunities

Conduct market analysis and competitor benchmarking

Financial Management

Manage P&L responsibility for assigned accounts

Develop and monitor budgets, forecasts, and financial reports

Optimize cost efficiencies while maintaining service quality

Process invoicing and manage contract negotiations

Compliance & Risk Management

Ensure compliance with banking industry regulations and security requirements

Maintain knowledge of financial services compliance standards

Implement risk mitigation strategies

Coordinate vendor management and due diligence processes

Required Qualifications

Education & Experience

Bachelor's degree in Business, Engineering, or related field

5-8 years of experience in facility management or account management

3+ years of experience serving financial services/banking clients preferred

Technical Skills

Strong knowledge of integrated facility management services

Understanding of banking operations and regulatory environment

Core Competencies

Exceptional client relationship management skills

Strong business acumen and financial analysis capabilities

Excellent communication and presentation skills

Problem-solving and crisis management expertise

Project management capabilities

Team leadership and vendor management experience

Preferred Qualifications

MBA or relevant professional certifications (CFM, FMP, PMP)

Experience with workplace transformation and change management

Knowledge of sustainability and ESG initiatives

Location:

On-site –Mumbai, MH

Scheduled Weekly Hours:

48

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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