Senior Food & Beverage Manager - Marriott

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The Marriott Phoenix Chandler, located in Chandler- a Southeast suburb of Phoenix, is the newest Full Service Marriott in the state of Arizona! Featuring 264 Guest Rooms and over 21,000 sq ft of event space, this hotel has the largest Ballroom in Chandler, AZ! Within the hotel, Proof ’19 features handcrafted cocktails, local beers, and Southwest cuisine. We Proudly Brew Starbucks Café serves a morning pick-me-up and variety of breakfast options. The hotel features modern décor and is situated within the Price Road Corridor, near some of Arizona’s largest employers, including Fortune 100 & 500 companies.

What you will have an opportunity to do:

SENIOR FOOD & BEVERAGE MANAGER

Marriott Phoenix Chandler Hotel | Pyramid Global Hospitality

JOB SUMMARY

The Marriott Phoenix Chandler Hotel, managed by Pyramid Global Hospitality, is seeking an experienced, results-driven, and service-oriented Senior Food & Beverage Manager to provide leadership and oversight of the hotel’s Food & Beverage operations. This individual will play a key role in driving operational excellence, developing high-performing teams, delivering exceptional guest experiences, and achieving departmental financial objectives.

The Senior Food & Beverage Manager is responsible for overseeing daily Food & Beverage operations, including restaurants, bars, banquets, and room service, as applicable. This position requires a hands-on leader with strong business acumen, excellent communication skills, and the ability to balance outstanding guest service with effective labor management, cost controls, and operational efficiency.

As a senior leader, this individual will work closely with the hotel’s executive leadership team, Culinary, and other departments to ensure consistent execution of Marriott brand standards and Pyramid Global Hospitality operating expectations. The successful candidate will be responsible for coaching and developing associates, strengthening departmental performance, and fostering a culture of accountability, teamwork, and genuine hospitality.

Task Force Opportunity: During the hotel’s slower season, there may be an opportunity for the successful candidate to transition into a Task Force assignment supporting other Pyramid Global Hospitality properties. These assignments may include providing interim Food & Beverage leadership, supporting hotel openings or transitions, improving operational performance, assisting with staffing and training, or addressing other business needs. Task Force opportunities will be based on business needs, performance, and availability and may require travel and temporary assignments at other properties.

The ideal candidate is a confident, hands-on hospitality leader who thrives in a fast-paced environment, takes ownership of results, develops talent, and consistently delivers memorable experiences for guests and associates.

CORE WORK ACTIVITIES

Managing Food & Beverage Operations

• •Oversee the daily operations of all assigned Food & Beverage outlets, including restaurants, bars, banquets, and room service, as applicable.
• •Ensure consistent execution of Marriott brand standards, Pyramid Global Hospitality expectations, and established operating procedures.
• •Maintain a visible leadership presence throughout the operation and provide hands-on support during high-volume periods.
• •Evaluate operational procedures and implement improvements that enhance service delivery, efficiency, and profitability.
• •Develop and maintain staffing plans and schedules that align with business volume, service requirements, and labor budgets.
• •Monitor daily operations and adjust staffing and resources as needed to meet changing business demands.
• •Partner with Culinary leadership to maintain food quality, menu execution, presentation, and consistency.
• •Ensure compliance with food safety, sanitation, workplace safety, and responsible alcohol service requirements.
• •Oversee cash handling, inventory controls, purchasing, receiving, and product management practices.
• •Maintain a clean, organized, and professional environment across all Food & Beverage areas.

Leadership, Team Development & Associate Engagement

• •Provide leadership, direction, and support to Food & Beverage managers, supervisors, and associates.
• •Establish clear expectations, performance standards, and accountability measures for the department.
• •Coach, mentor, and develop leaders and associates to strengthen operational knowledge, leadership capabilities, and service performance.
• •Identify training needs and implement development plans to support individual growth and departmental success.
• •Foster a positive, inclusive, and collaborative work environment aligned with Marriott and Pyramid Global Hospitality values.
• •Build strong working relationships with associates, hotel leadership, and cross-functional departments.
• •Conduct regular team meetings and communicate operational priorities, business results, guest feedback, and performance expectations.
• •Recognize associate contributions and promote engagement, retention, and professional development.
• •Address performance concerns promptly, consistently, and in accordance with company policies and procedures.
• •Identify opportunities to strengthen leadership succession, cross-training, and departmental flexibility.

Guest Experience & Service Excellence

• •Champion exceptional guest service and ensure a welcoming, professional, and memorable dining experience.
• •Monitor service standards and guest satisfaction throughout all assigned Food & Beverage operations.
• •Engage with guests to gather feedback and identify opportunities to improve food quality, service, and overall satisfaction.
• •Respond promptly and professionally to guest concerns, complaints, and service recovery opportunities.
• •Empower managers and associates to resolve guest issues while maintaining appropriate accountability.
• •Review guest satisfaction results and feedback trends and implement action plans to address opportunities for improvement.
• •Ensure special requests, dietary needs, and guest preferences are handled with care and attention to detail.
• •Collaborate with other hotel departments to create a seamless guest experience and support over