Senior Manager, Emergency Cash Delivery

About GiveDirectly

What if the most effective way to fight poverty was also the simplest: give people money and trust them to decide what they need?

Since 2011, GiveDirectly has proven that idea at scale. We’ve delivered more than $1B in cash directly to 2+ million people living in poverty and crisis across 15 countries, and rigorous research shows the results: healthier kids, stronger businesses, sturdier homes, and more resilient families and local economies. Cash is now widely recognized as one of the most scalable, cost-effective, and dignified forms of aid.

Our ambition goes beyond our own programs. We want cash to become the benchmark for aid, much as the index fund became the benchmark for investing, so that every aid dollar is held to one question: is this doing more good than giving the money directly to people living in poverty?

We’re growing fast, and this is a rare and important moment to join.

We expect to hit $1B in revenue in 2026 with significant growth forecast for 2027. At the same time we are building a new technology stack and operating model designed for a roughly 10x change in scale, and we are actively pursuing partnerships with major funders to move even more money in bigger ways, to people who need it. We are known for our extensive integration of technology into field processes; our quantitative approach to performance measurement; and our commitment to rigorous, independent, experimental evaluation of our impact, with multiple Randomized Control Trials completed and others in progress.

How we work

Our team spans 20+ countries and 69 languages. Our culture is candid, analytical, and non-hierarchical. We expect high ownership and give people real responsibility early. Our values are central to how we hire, work, and grow, and they are deliberately opinionated:

Recipients first. Recipients’ preferences come before those of donors or ourselves.

Team next. We optimize for organizational success, not individual success.

Be proactively candid. We say what we believe and share information openly.

Create positive energy. We aim to be a source of energy for colleagues, not a drain.

Think rigorously; act quickly. We reason from first principles, then act rather than debate.

Know yourself and grow. We own our imperfections and seek feedback to grow.

Accept reality. Propose solutions. We focus on what can change and bring solutions, not just problems.

Be productively ambitious. We take risks for step-change impact, not incremental progress.

If they describe how you like to work and they energize you, this could be a great fit.

Want to learn more? Read and listen:

We are one of Time100’s Most Influential Companies of 2026, and our work has been covered by The Economist , NPR , TED , and The Washington Post . We're now preparing to deliver billions of dollars a year to people in extreme poverty, if funding allows. Read our CEO's essay on what that will take.

About This Role

GiveDirectly is scaling its emergency response operations to reach more people, faster, with cash in the wake of crises. As a Senior Manager on the Delivery team, you will play a key role in building team capacity, strengthening response systems, and ensuring GiveDirectly can deploy effectively at scale. You will mentor and develop Delivery Managers and surge roster members, contribute to the strategic direction of the team, and serve in assigned functional roles during responses. This role does not currently carry direct line management responsibility, though this may be added as the team scales.

Senior Managers should be able to:

Understand and clearly communicate about the market/landscape and GiveDirectly's value proposition in their domain and across domains

Mentor teams and contribute to resource planning to develop individual members

Oversee excellence in design and implementation, with a constant drive to improve, iterate, and learn

What You'll Do

Support and Develop High-Performing Teams

Mentor and train Delivery Managers and surge roster members on response systems, tools, and operational best practices, building long-term capacity across the team

Participate in the evaluation of the team's learning opportunities and contribute to the professional development of individual team members with key performance indicators

Support quality assurance across responses, providing expertise and guidance to ensure consistent operational standards

Contribute to the strategic vision and direction of the Delivery team, in coordination with the Delivery Director

Support broader surge roster readiness, including onboarding and preparing internal and external surge staff for deployment

Strengthen Response Systems and Capabilities

Support steady-state work as assigned by the Delivery Director, including development of tools, protocols, and documentation

Contribute to the development and continuous improvement of operational tools and protocols to accelerate readiness across a growing number of countries

Conduct operational diligence and feasibility inputs for potential responses, in coordination with the Delivery Director

Define, track, and report on operational efficiency metrics to support performance management and continuous improvement

During responses, serve in an assigned functional role as directed by the Delivery Director

Support Fundraising and External Representation

Translate field learnings and operational experience into inputs for donor proposals, updates, and campaign materials, in coordination with the Fundraising team

Represent GiveDirectly at external and internal forums as assigned, including media engagements as necessary

Staff Emergency Cash Responses

Deploy on short notice to implement Emergency Cash crisis response programs

When deployed or remote: supervise program implementation, test approaches and tools, drive program design, liaise with local authorities and other response actors, and ensure excellent communication and documentation during responses

When deployed: conduct field assessments, coordinate field logistics, and ensure the safety and security of the deployed team

What You'll Bring

Alignment with GiveDirectly values: exceptional alignment with values and an active demonstration of our core competencies — emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity

5–7+ years of experience: in a role focused on problem solving, team management, cross-functional collaboration and/or new business development. Prior humanitarian/emergency experience strongly preferred

5+ years of experience: working in difficult settings, including low-resource and high-insecurity contexts

3–5+ years of experience: providing direct mentoring or coaching to teams, with the ability to assess strengths and opportunities for improvement, as well as measure performance growth

Analytical problem solving: looks at problems with an analytical and iterative mindset, with a strong framework for prioritization and the ability to bring structure and process to ambiguous problems

Strong project management skills: the ability to manage multiple workstreams, prioritize and explicitly deprioritize, and hold a high quality bar

Strong technical skills: including data analysis and ease with learning new third-party tech platforms and tools

Fundraising: preference for candidates with a strong partnership and relationship-management background

Strong communication skills: skilled in speaking, writing, presenting, and negotiating across multiple stakeholders

Enthusiasm for fast-paced environments: which may lack a pre-defined playbook for success and involve significant "learning by doing." Comfort with ambiguity and building systems from scratch

Language Requirement: English (professional fluency)

Language Preference: Additional proficiency in French, Portuguese, Arabic, or other languages is a plus

Compens