Senior Manager-Operations

About Company -They are a global, mission-driven organization focused on bringing career and college counselling and student well-being into schools. Through community-driven events, regional programs, and on-demand initiatives, they support schools in developing robust and effective career and college counselling systems.

With a strong focus on inclusion and accessibility , they work with a diverse leadership community comprising professionals from the education and industry sectors. They support schools through research, training, and capacity building for teachers, counsellors, and school leaders , with engagement across multiple countries worldwide.

Role Overview

The Senior Manager – Operations will play a central role in enabling the organization to operate with efficiency, scale, and sustainability. Based in the Mumbai office, this role requires a balance of strategic thinking and hands-on execution, with a focus on data management, technology integration, reporting, and workflow optimization. The ideal candidate is detail-oriented, proactive, and passionate about using operational excellence to advance the mission of a global non-profit organization.

Key Responsibilities

1. Data Management & Analysis

· Oversee the collection, organization, and secure storage of institutional data (training programs, participants, partners, impact metrics, etc.)

· Develop dashboards, trackers, and reports to support decision-making across teams

· Ensure data integrity, compliance, and accessibility for internal and external reporting

2. Technology Integration & Platform Management

· Manage and optimize digital platforms (Membership Platform/CRM, LMS, project management tools, databases, etc.)

· Scout, evaluate, and integrate digital tools to streamline workflows and scale operations

· Act as the point person for troubleshooting and vendor coordination

3. Process Design & Optimization

· Develop, document, and implement Standard Operating Procedures (SOPs) across functions

· Establish and monitor workflows for cross-team collaboration, ensuring accountability and adherence to timelines

· Identify gaps and continuously improve operational efficiency

4. Reporting & Impact Tracking

· Support the design and production of institutional reports, impact dashboards, impact reports, etc.

· Track progress of initiatives against organizational goals and KPIs

5. Resource Optimization

· Research and secure tools, software, and services to optimize organizational resources

· Support budget planning and monitoring of operational expenditures

6. Team Management & Collaboration

· Lead and mentor a small operations support team

· Collaborate with program, partnerships, and communications teams to enable smooth execution of initiatives

· Serve as a cross-functional connector ensuring operational alignment

Qualifications & Experience

· Bachelor’s degree required; Master’s degree in Operations/Business/Technology preferred

· 8-10 years of experience in operations, project management, or systems management

· Strong proficiency with digital platforms (CRM, Event platforms, LMS, data analysis tools, project management software)

· Demonstrated ability to create SOPs, manage workflows, and implement scalable systems

· Analytical mindset with experience in data visualization and reporting

· Experience in vendor management and team supervision

· Familiarity with nonprofit technology discounts/grants (Google, Hubspot, Zoho, Microsoft, etc.) is a plus

Skills & Attributes

· Excellent organizational and problem-solving skills

· Ability to work independently and collaboratively in a dynamic office environment

· Strong written and verbal communication

· High attention to detail, with the ability to manage multiple priorities simultaneously

· Mission-driven, resourceful, and adaptable

What We Offer

· Opportunity to contribute to a mission-driven organization

· Collaborative, values-driven team culture

· Professional development opportunities

· Office-based role with exposure to global programs and stakeholders