Service Advisor

Description

Johnson RV is looking for sharp problem-solvers to join our service team. If you're a fast learner with strong computer skills, focused customer service, and a knack for staying organized, we can teach you the rest. We invest in you; Service Advisors every year get an average of 100 hours’ classroom-style in-house training from leading industry experts plus daily on-the-job training. All service staff have the opportunity to complete RVTI (RV Technical Institute) certification, so you'll build real, portable industry credentials on our dime.

This is a fast-paced, people-facing role. You'll be the main point of contact between our customers and our technicians — greeting customers, scheduling and tracking work orders, explaining repairs and costs clearly, and keeping everyone in the loop from drop-off to pickup. You'll juggle multiple systems and shifting priorities throughout the day, so being organized, detail-oriented, and comfortable navigating software (dealer management software, email, spreadsheets, etc.) matters just as much as your people skills.

If you're naturally curious, quick to pick up new tools and processes, and take pride in doing things right the first time, we want to talk to you — RV background optional, sharp mind required.

Responsibilities

· Greet service department customers promptly and professionally, setting the tone for a great experience

· Listen carefully to customer concerns and translate them into clear, accurate instructions for technicians

· Provide accurate, well-documented estimates for repairs and maintenance

· Track repair status across our service system and proactively update customers

· Submit and follow up on manufacturer warranty claims accurately and on time

· Notify customers promptly when their RV or trailer is ready for pickup

· Review completed repairs and costs with customers in plain, clear language

· Resolve minor customer concerns calmly and effectively; escalate when needed

· Keep the Service Manager informed of problems or potential problems before they grow

· Help maintain strong Customer Satisfaction Index (CSI) scores through consistent, quality communication

Requirements:

· High school diploma or equivalent required

· Strong computer skills and comfort learning new software/systems quickly are essential

· A sharp, focused mindset with genuine attention to detail

· Excellent written and verbal communication skills

· Strong organizational skills and the ability to multitask and reprioritize on the fly

· Solid problem-solving instincts and sound judgment under pressure

· A team player with well-developed interpersonal skills who works well with a wide range of personalities

· Self-motivated, dependable, and results-oriented

· Prior service advisor, dispatching, or customer service experience is a plus, but not required

· Prior warranty claims experience is a plus, but not required

· No RV industry experience necessary — we provide in-house training and support RVTI certification to set you up for success.