Service Advisor

Description

We're seeking a talented Service Advisor to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.

Why join the Transwest Team?

• •Exceptional Leadership
• •Beautiful, Updated & Clean Environment
• •Competitive PTO & Benefits Packages
• •Company Training
• •Opportunities for Advancement
• •Quick & Efficient Interview Process

We offer a full benefits package for eligible employees including:

• •Medical, Dental, and Vision Insurance
• •Life (Voluntary and Employer Paid) and Disability Insurance
• •401(K) with company match beginning with your first contribution.
• •HSA and/or FSA
• •Paid Time Off, Sick Time, and Company Paid Holidays
• •Employee Car Discount Program

Requirements

Essential Duties & Responsibilities:

• •Actively listen to customers and create descriptions of any problems or services that may be needed.
• •Prepare service orders.
• •Engage in upsells and promotions for additional equipment and services.
• •Obtain customer authorizations and signatures.
• •Present repair orders to the Foreman for dispatch.
• •Prepare and present customers with quotes.
• •Communicate with customers and the foreman as needed.
• •Work with the Foreman to ensure all repairs are completed.
• •Prepare invoice repair orders.
• •Contact customers for pick up or delivery.
• •Ensure that a secured payments are made prior to releasing serviced vehicles.
• •Update Uptime Pro (Freightliner Elite Support Locations) .
• •Answer service calls.
• •Additional duties as assigned.

Work Environment & Physical Abilities:

• •Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination.
• •This position may require standing, balancing, bending or stooping for prolonged periods of time.
• •This position requires corrected vision and hearing within normal range.
• •This position requires the occasional ability to lift and carry items weighing up to 80 lbs.
• •Required to perform work inside and outside, in varying weather situations.
• •Must be able to operate simple, complex and heavy-duty machinery.

Required Education, Experience, Knowledge & Skills:

• •High school diploma or equivalent.
• •Valid driver's license and MVR in good standing.
• •Excellent written and verbal communication skills.
• •Multitasking Skills
• •Customer Service Skills
• •Conflict Resolution Skills
• •Detail Oriented
• •Quick Thinking
• •Emotional Intelligence
• •Computer Efficiency
• •Ability to work any shift if needed.
• •Ability to successfully complete a general abilities assessment.
• •Ability to pass a post-offer background check, physical and drug screen.

Preferred Education, Experience, Knowledge & Skills:

• •Previous experience in a similar role.
• •Knowledge of diesel engines, gas engines, drive train and suspension.
• •Heavy and medium duty truck industry experience.

Job Details:

• •Type: Hourly
• •Compensation Range: $18.00 to $30.00 an Hour
• •Bonus Eligible
• •Reports To: Service Manager
• •Shift: Monday - Friday (2:30 P.M. to 11:00 P.M.), Saturday Rotation
• •Closing Date: Open Until Filled