Service Advisor - PI

Description

Duties and Responsibilities:

• •Responsible for understanding and complying with California Labor Code and all wage and hour laws, including but not limited to compensating employees for all hours worked; providing meal, rest, and recovery periods; and maintenance of accurate time records.
• •Responsible for complying with all state and federal laws, including but not limited to equal employment; pay equity; harassment, discrimination, and retaliation; and reasonable accommodations.
• •Greets customers and directs them to available technicians.
• •Consults with Service Technicians regarding necessary repairs and possible alternatives to expensive repairs.
• •Uses knowledge of company products and services to sell or provide in-depth information about available parts and service options to customers.
• •Answers questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• •Provides customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• •Managing and overseeing the Dealership's workflow and schedule.
• •Calls customers to advise them about service changes or car pick-up times.
• •Maintains positive customer relationships to ensure repeat business.
• •Ensures all details on services rendered and costs are related to customers and processes their payments.
• •Serves as a liaison between with Service Technicians and customers about parts ordering and ensures parts are available when needed.
• •Knows and practices the guidelines in the Bureau of Automotive Repair’s “Write it Right” Manual.

Requirements

Qualifications:

• •Prior experience in a customer-oriented environment.
• •Must be capable of working in a fast-paced dynamic environment.
• •Must be able to pass background check.
• •Must have good driving record.
• •Must have Class A (CDL) drivers’ license.
• •Must have basic knowledge of cars and maintenance.
• •Must be willing to learn and expand knowledge.

Physical Demands:

• •Must be able to lift, bend over, and stand.
• •Must be to carry, push, pull 50 lbs.

Working Conditions:

• •Must be able to work in an outside environment.
• •Must be able to drive vehicles both small and big.
• •May have to work in a noisy environment and in inclement weather conditions.