Service Delivery Supervisor

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Position Highlights :

Full-Time: Monday-Friday 8:00AM-4:30 PM EST

Location: This role will be performed at multiple locations (Maitland, FL 32751)

Comfortable working in a high-volume production environment.

Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.

Documenting information in multiple platforms using two computer monitors.

Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

You will:

Have a passion to lead, train and motivate a growing and excited Team.

Communicate and collaborate with leadership on issues, opportunities, or challenges.

Lead Audit Team which receives requests from Payors

Review data and provide client and leadership solutions

Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Manage the Request coming in from the Risk Management Team of the client

Be the leader of client locations and plan for fluctuating needs.

Oversee the escalation calls from our centralized call centers

Participates in project teams and committees to advance operational Strategies and initiatives

Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table:

A true leadership philosophy in which the goal of the leader is to serve

Ability to support clients and your Team working both on-site and remotely.

1-2 years of Health Information related experience

Well-versed with HIPAA standards.

A knack for presenting to leadership, clients, and your Team via Video or in person.

Solution provider and forward thinking

Detail and quality oriented as it relates to accurate and compliant information for medical records.

Power BI, MS Office

Bonus points if:

EMR experience with EPIC, or Cerner.

Previous production/metric-based work experience

Team building and experience elevating individuals’ careers.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

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