Service Desk Associate - German speaker

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Job Title: Service Desk Associate - German speaker

Location: Belgrade, Serbia (hybrid)

Grade: 7

Duties and Responsibilities:

• •Comprehensive database ATM management and software support for banks. Financial customers with Incident Management Services.
• •Incident identification, logging, categorization, prioritization, Initial diagnosis, Escalation, as necessary, Incident resolution and Incident closure.
• •Communication with the user community throughout the life of the incident
• •Communication with other service management processes:
• •Change management,
• •Problem management,
• •Service asset and configuration management,
• •Service level management and communication with IT service.
• •Creating different types of Reports on clients or supervisor’s request
• •Other corresponding duties maybe assigned

Basic requirements:

• •Degree from a 4-year college or university.
• •Proficiency in MS Office Suite
• •Fluent German and English language skills required

Skill Requirements:

• •Customer service experience
• •Experience in ATM operations, bank operations, retail banking or other banking capacity is preferred.
• •Must have strong oral and written communication skills.
• •Keen listening and high grasping skills
• •Good understanding of telecommunications / network / information technology solutions & products
• •Good coordination skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits :

Private Health Insurance

Employee Referral Bonus Program

Wellbeing Resources

Baby Bonus

Life, Accident & Disability Insurance

Numerous opportunities for internal career pathing and advancement

Discounts for employees at NCR Atleos partners

• EEO Statement
• NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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