Service Desk Associate I

Location:

Medical Center - Fort Worth

Department:

Tech and Customer Service

Shift:

Varying Shifts (United States of America)

Standard Weekly Hours:

40

Summary:

Service Desk Associate Level I must have strong customer service skills and possess a strong understanding of technical issues involving Microsoft’s core business applications and operating systems. Reporting to the Service Desk Manager, team members will provide front-line primary technical support to all end users including Cook employees and contractors on various technical issues and problems related to hardware, software, and peripherals.

Service Desk Associate Level I will provide basic technical support for password resets, VPN, Citrix, telephone, mobile devices, security, LAN and WAN connectivity. Responsibilities include documenting and resolving service tickets in a courteous, timely, and effective manner. Must be able to manage requests via telephone, walk-ins, voicemail, self-service portal, and chat.

Education Required:

High school diploma or equivalent.

Schedule:

Must be able to work any hours, 24/7 365 days a year due to the hospital working around the clock.

About Us:

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws. These opportunities include terms, conditions and privileges of employment, including but not limited to hiring, job placement, training, compensation, discipline, advancement and termination.

Cook Children’s is a Texas-only employer. If you are hired, you will need to maintain your primary residence within the state of Texas, along with all licenses and credentials required for your position throughout your employment.