Shelter Operations Coordinator

Reports to: Shelter Operations Supervisor

Status: Full-Time, Non-Exempt, Eligible for Benefits

Position Summary:

The Shelter Operations Coordinator supports the daily functioning of Safe Harbor’s emergency shelter program serving survivors of domestic violence and their children. This role provides direct interaction with clients during shelter coverage, responding to questions, offering support, and helping maintain a safe, respectful community living environment.

In addition to client support, the Shelter Operations Coordinator helps ensure the shelter operates smoothly by maintaining organized systems, coordinating supplies and groceries, monitoring shelter readiness, and supporting documentation and operational workflows. This position also assists staff in learning shelter procedures and internal systems to promote consistent, trauma-informed services for residents.

Through both client engagement and operational coordination, the Shelter Operations Coordinator helps create a stable, well-organized shelter environment where survivors and their children can focus on safety, healing, and rebuilding their lives.

Key Responsibilities:

Daily Shelter Operations

Monitor daily shelter operations to ensure shared spaces, supplies, and operational systems remain organized and functional.

Maintain shelter operational trackers, logs, and internal forms used by the Shelter Operations and Client Support Team (SOCS).

Support a safe, respectful, and well-functioning shelter environment through both operational functions and day-to-day client interaction.

Inventory, Supplies, and Groceries

Monitor and maintain shelter inventory, including cleaning supplies, household items, personal care products, and operational materials.

Assist with the organization of shelter spaces.

Assist with grocery coordination, supply pickups, and restocking when needed.

Quality Assurance and Documentation Support

Conduct routine quality assurance checks of shelter documentation, including logs, trackers, and operational forms.

Review documentation for accuracy, clarity, and completeness.

Upload missing documentation and assist with maintaining organized forms and operational records.

Identify documentation patterns or gaps and communicate concerns to shelter leadership.

Shelter Safety and Facility Monitoring

Monitor facility readiness, including signage, safety equipment, and shared space organization.

Assist with shelter readiness and documentation related to safety and compliance requirements.

Staff Training and Operational Support

Serve as a primary trainer for operational shadow training for new staff.

Support staff in understanding operational forms, trackers, and shelter systems.

Reinforce consistent use of shelter procedures and internal systems.

Collaboration and Communication

Communicate operational updates and concerns with the Lead Client Support Specialists, Shelter Operations Supervisor, and Director of Shelter Operations.

Participate in team meetings, supervision sessions, and training opportunities.

Support cross-location coordination when operational needs arise.

Qualifications

Associate’s degree preferred, or equivalent experience.

Minimum 1–3 years of experience working in a team support or leadership role in a human services or fast-paced environment.

Experience supporting daily operations in a 24/7 or fast-paced setting.

Proven ability to de-escalate conflict, manage crises, and make sound decisions under pressure.

Experience coaching, training, or mentoring staff or volunteers, with a focus on accountability and skill development.

Demonstrated ability to serve as a primary trainer, including facilitating shadow training and onboarding support.

Experience conducting or supporting quality assurance processes, including reviewing documentation and reinforcing adherence to policies and procedures.

Demonstrated ability to model trauma-informed, survivor-centered practices in both client interactions and staff support.

Experience collaborating across agency programs to support coordinated, client-centered services.

Comfortable providing guidance and support to staff learning operational procedures.

Computer literacy, including Outlook, Teams, Word, and database entry.

Valid driver’s license with a clean driving record and ability to safely operate agency vehicles as needed to support shelter operations.

Work Environment and Physical Requirements

Work occurs in residential shelter environments serving survivors of domestic violence and their children.

Frequent walking throughout shelter spaces and regular interaction with staff and clients.

Occasional lifting of supplies up to 25–30 pounds.

Perform other duties as assigned.

Safe Harbor is committed to providing trauma-informed, respectful, and supportive services to survivors of domestic abuse. Staff are expected to uphold agency values, maintain confidentiality, and contribute to a safe and welcoming shelter environment.

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