Specialist, Partner Success - Bilingual

Job Title:

Specialist, Partner Success - Bilingual

Job Description

The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. You will:

• •Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
• •Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
• •Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
• •Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
• •Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
• •Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
• •Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
• •Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
• •Manage high volume of customer contacts through phone and email each day
• •Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
• •Maintain a high level of CRM hygiene to ensure all relevant data is captured
• •May potentially attend vendor events

You have:

• •3+ years of prior experience working in a customer service or sales capacity
• •Experience of high-volume calling
• •A passion for customer experience
• •Willingness to learn new technology and data
• •Problem-solving skills with demonstrated ability to articulate the value and business process to a customer
• •Experience coaching others or training delivery
• •Excellent knowledge of MS Office programs
• •Experience using email, phone and video tools
• •Experience working with Salesforce.com or similar CRM
• •Maintain overall ownership and to function as single contact for Top Channel Partners

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time