Sr. Customer Service Agent I

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive.

Ecolab is seeking a Senior Customer Service Agent I to join our team in (City, State – if applicable) . As a Senior Customer Service Agent I, you’ll support specialized and distributor accounts, using your experience and judgment to resolve more complex customer issues. You’ll be a trusted partner to our customers and field associates, handling a steady volume of inbound calls while maintaining accurate records and ensuring every interaction reflects Ecolab’s commitment to service excellence.

How You’ll Make an Impact:

Respond to 100–120 inbound calls daily from customers and field/sales associates

Provide support to specialized and distributor accounts with a focus on accuracy and professionalism

Use sound judgment to resolve customer issues within established policies

Maintain and update customer data in Order Entry and Order Processing systems

Escalate complex quality, service, or application questions to appropriate internal teams

Support new hire coaching and knowledge sharing across the team

Determine urgency of messages and prioritize accordingly

Collaborate with cross-functional teams to ensure customer satisfaction

What’s Unique About This Role:

You’ll work with more complex customer accounts and inquiries

You’ll have greater autonomy in decision-making within established guidelines

You’ll play a key role in onboarding and mentoring new team members

You’ll gain exposure to specialized systems and customer segments

Minimum Qualifications:

High school diploma or equivalent

One year of customer service experience

Experience using Microsoft Office Suite software (Excel, Word, Access, and Outlook

No immigration sponsorship available for this position

Preferred Qualifications:

Bachelor’s degree completed or in process

Experience using customer service software

Experience accurately typing a minimum of 25 words per minimum

Experience interacting professionally with others and working independently in a fast-paced environment

Experience utilizing a multi-line telephone system

Strong problem solving and interpersonal skills

Excellent verbal and written communication skills

Highly dependable team player

Experience prioritizing workload and completing responsibilities on time

Fluent in

SAP experience

What’s in it For You:

Starting on Day 1 : Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!

The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments

The ability to make an impact and shape your career with a company that is passionate about growth

The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.