Sr. Network planning Manager , Amazon Hub Delivery

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.

Amazon Hub allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.

Hub Delivery Team in Japan is looking for a Sr. Program Manager to drive program insights, standardization and mechanisms across a matrixed and diverse international team. This individual will work with cross-functional leaders to gain alignment on common practices, policies, and prioritization across various central teams including product, marketing, network planning and quality as well as stakeholder teams such as ops integration, finance, risk and more.

• More Information (Japanese Only)
• ・Department: Last Mile(AMZL)
• ・Job: Project Management
• ・Location: Tokyo Office

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At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

• Key job responsibilities
• Volume and Capacity Planning: This individual will be responsible for capacity planning and volume planning for the existing Hub Delivery partners to meet the business objectives and goals along with long range planning and short term planning horizons, including delivering the forecasting capacity and volume following the operation planning and quarterly updates cadences. To deliver the sustainable and reliable capacity projections, the individual is also responsible for maintaining high compliance on network standardization such as ADV (Average Daily Volume), Delivery Radius and Working Days for all of Hub Delivery partners.
• This position is very critical to orchestrate the AMZL planning ask and the capacity readiness at the field team. Therefore, this position requires high skills of data tabulation, dive deep analysis, collaboration with muti-functions, strategy building and driving execution.
• The position also requires concise documentation and presentation skills to present the plans, opportunities and mitigation plans to the senior managers.

The work environment is diverse and may require working with people from different background and language skills, of both Japanese and English languages. Successful candidate is not only able to manipulate these two languages well, but have truly diverse mindset and is capable of overcoming language/cultural challenges through strong personal skills.

• A day in the life
• The individual work closely with field team managers and AMZL planning managers to run and submit the weekly volume planning cycle for both long range planning and short term planning. The individual also work closely within the same Hub Delivery program team such as network planning and business planning leaders to align on future business planning and network planning, in terms of where to launch how many new partners, so they can be timely reflected into the planning cycle.

We are driving the program globally in order to better learn from each different geographical experiences, and standardize operation for maximum operational efficiency. To achieve such global business excellence, we need to serve as the bridge to the local operational POCs and enable them at right momentum for business growth and developments.

• About the team
• The Hub Delivery program is part of Amazon's fast growing and always evolving delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios! Today, we are building the Hub network in Egypt, Japan, Mexico, Spain and the US, while planning for global reach!

Basic qualifications

• - Bachelor's degree
• - 5+ years of program or project management experience
• - Experience using data and metrics to determine and drive improvements
• - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• - Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level
• - Experience communicating complex business concepts in verbal and written form

Preferred qualifications

• - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• - 2+ years of driving process improvements experience
• - Speak, write, and read fluently in Japanese at a business level or above (N1+)
• - 4+ years of procurement, program management and supplier diversity & inclusion experience

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