Sr. Support Analyst, Trading Application, Information Technology

Key Areas of Responsibilities

• •Ensure excellent 24x7 Operation of CLSA’s core mission-critical Trading application stack.
• •Act as the SME for all OMS/EMS (primary) and CLSA reference data / reporting (Secondary)
• •Work on Trading Operations for Asia’s Leading Brokerage’s Global Front Office Systems
• •Interact with Dealers/Traders/Business Heads across the globe as required
• •Global role covering Execution Services
• •Partner closely with Application Development and Support teams to rollout new services seamless and efficiently.
• •Act as a mentor to train junior staff and Ensure that the estate is instrumented and monitored effectively
• •Establish and maintain an effective framework that provides a comprehensive management controls to protect the Confidentiality, Integrity and Availability of CLSA’s information assets.
• •Participate in on-call support rotation
• •Schedule and document regular changes according to company's change management rules & guidelines
• •Ensure that production environment is kept stable and efficient
• •Adherence to CLSA documented governance guidelines
• •Provide at all times an excellent, fast and responsive service to other teams

Requirements

• •Bachelor’s / Master’s in IT/Computer science degree is ok
• •At-least 6-7 years of relevant experience in Front office Trading application support / Implementation and related Server Infrastructure with total years of experience of 10-12 years.
• •Experience working in Equities Brokerage Front Office systems support, preferably bulge bracket investment bank.
• •Development and Production support experience with good problem solving and trouble shooting skills.
• •Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
• •Prefer candidates with regional experience
• •Good communication skills
• •Open to candidates from all locations – preference is right fit to the role
• •Good technical knowledge in SQL and Unix
• •Strong Stakeholder management for application related stakeholders
• •ITIL process adherence (change, release, incident, problem management)
• •Java and Perl skills is added advantage
• •Knowledge of SQL Tuning and debugging
• •Knowledge of Gigaspaces and Tibco.

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