Studio Manager - Boutique Pilates

• About Mantra Fitness
• Mantra Fitness is a boutique fitness brand built on strength, connection, and elevated standards. Rooted in the Mantra Method, our studios deliver a premium experience that blends physical challenge, thoughtful programming, and genuine community. We are growing intentionally and looking for leaders who take ownership, execute with excellence, and care deeply about people and performance.

Role Purpose

The Studio Manager is the operational and cultural leader of a single Mantra Fitness location. This role is fully accountable for studio performance, team leadership, and delivering a consistently elevated member experience.

This is not a passive management role. The Studio Manager owns execution — day-to-day operations, staff performance, sales outcomes, and community engagement. Success is measured by clearly defined performance metrics, not effort alone.

Core Accountabilities

The Studio Manager is accountable for:

Financial performance of their assigned studio

Quality and consistency of the member experience

Performance, engagement, and retention of front desk staff

Operational readiness, cleanliness, and safety of the studio

Upholding Mantra Fitness brand standards and culture daily

Key Responsibilities

Studio Operations

Open and close the studio according to established SOPs

Ensure daily cleanliness, safety, and readiness of the studio

Monitor inventory of supplies and retail items; place orders as needed

Identify and resolve operational issues promptly and professionally

Maintain compliance with company policies, procedures, and safety standards

Team Leadership & Staff Management

Schedule front desk staff to ensure full coverage during operating hours

Hire, onboard, train, and coach front desk associates

Set clear expectations around customer service, hospitality, and professionalism

Lead regular staff meetings and team huddles

Provide ongoing performance feedback and address gaps directly

Foster a culture of accountability, teamwork, and ownership

Member Experience & Community

Serve as a visible, present leader in the studio

Greet members and build strong, professional relationships

Handle member questions, concerns, and escalations with empathy and authority

Support onboarding of new members to ensure clarity around programming and policies

Promote studio events, challenges, specials, and community initiatives

Scheduling & Instructor Support

Manage class schedules, instructor shifts, and substitute coverage using ClubReady

Communicate schedule changes clearly to instructors, staff, and members

Track attendance, waitlists, and cancellations to optimize utilization

Support instructors with in-studio needs, equipment, and transitions

Business Development & Local Marketing

Execute local B2B marketing initiatives in partnership with leadership

Build and maintain relationships with local businesses and community partners

Coordinate with the Social Media & Marketing Manager on promotions and content

Represent Mantra Fitness at local events and grassroots marketing efforts

Reporting & Collaboration

Submit accurate weekly reports covering attendance, sales, retention, and KPIs

Proactively communicate operational or performance issues to leadership

Collaborate with the Master Trainer on instructor support and development

Partner with administrative and HR teams on hiring, onboarding, and compliance

Key Performance Indicators (KPIs)

Studio Managers are evaluated on the performance of one studio, including:

Class Utilization Percentage

Lead-to-Membership Conversion Rate

Member Retention Rate

Monthly Studio Revenue vs. Goal

Net Membership Growth

Front Desk Staff Retention and Engagement

Customer Satisfaction (CSAT / NPS)

Cleanliness and Brand Standards Audit Scores

Number of Local Partnerships and Community Events

Accuracy and Timeliness of Reporting

Performance bonuses and continued role growth are tied directly to these metrics.

Required Qualifications

2–3 years of experience in customer-facing operations or team management

Strong leadership, communication, and organizational skills

Proactive, solutions-oriented mindset

High attention to detail and follow-through

Comfort using ClubReady, spreadsheets, and digital communication tools

Availability to work early mornings, evenings, and weekends as needed

Preferred Qualifications

Experience in boutique fitness, hospitality, or studio management

Familiarity with Pilates, Lagree, or group training environments

Certified instructor or interest in teaching/subbing classes (if certified)

Role Alignment & Governance

Studio Managers own execution at the studio level

Director-level roles own standards, coaching, and multi-studio performance

This role may evolve as the company grows

Studio Managers are required to review and acknowledge this role description quarterly to ensure clarity and alignment

Definition of Success

A successful Studio Manager operates a studio that:

Meets or exceeds revenue, utilization, and retention goals

Runs smoothly with minimal reactive intervention

Has a well-trained, engaged front desk team with low turnover

Delivers a consistently elevated, welcoming member experience

Reflects the professionalism, culture, and standards of Mantra Fitness

Compensation & Performance Alignment

This role includes a competitive base salary and a performance-based bonus structure designed to reward strong execution and consistent results.

• Base Salary Range:
• $45,000–$55,000 annually, commensurate with experience and scope of responsibility.

Compensation Philosophy

Compensation for this role is directly aligned with performance against clearly defined Key Performance Indicators (KPIs) and adherence to Mantra Fitness standards and values.

Specific salary, bonus eligibility, teaching expectations, and review cadence are outlined in individual offer letters and the Compensation & Incentives Guide. Compensation may evolve based on performance, tenure, and business needs.