Subcontractor and Vendor Management Specialist

COMPANY OVERVIEW:

At BVP Serbia, our mission is to make the world a safer place by harnessing the power of AI and machine learning. Since pioneering Remote Facility Supervision in 2011, we have evolved into a cutting-edge provider of AI-driven security solutions, serving some of the world's largest corporations with mission-critical security, safety, and operational support around the clock.

Our team of over 400 professionals is dedicated to integrating AI and machine learning into every aspect of our operations, enabling seamless collaboration between our North American and Serbian teams. We believe that any work function that can be digitized will eventually be operated remotely through advanced AI technologies. As a recession-proof and stable service, BVP Serbia continues to grow at an impressive rate of over 30% annually, driven by our commitment to innovation and technological excellence. Join us to be at the forefront of AI and machine learning in security solutions.

BVP Serbia is headquartered in Belgrade. To learn more about our culture, kindly visit our website www.bvpserbia.com as well as our LinkedIn , Instagram , Facebook pages.

Responsibilities

1. Network Sourcing & Onboarding

Regional Expansion : Proactively source, vet, and onboard specialized regional subcontractors (low-voltage/high-voltage electricians, security system integrators, automated gate specialists) across target regions in North America.

Vetting & Compliance : Validate trade licensing, safety records (OSHA/CCOHS), and corporate insurance requirements (General Liability, Workers’ Compensation / WCB/WSIB) prior to dispatch.

Pipeline Management : Build and maintain an active database of primary and secondary backup trade partners to eliminate service coverage gaps in key markets.

2. Rate & Contract Negotiation

Rate Standardization : Lead commercial negotiations to establish standardized trade rate cards, trip fees, emergency dispatch multipliers, and material pricing.

SLA & Terms Alignment : Enforce strict Service Level Agreements (e.g., 2-hour emergency / 24-hour standard response times) and incorporate standard warranty terms into Master Subcontractor Agreements (MSAs).

3. Margin & Quote Control

Scope & Estimate Review : Critically evaluate incoming subcontractor quotes to identify labor overestimates, material inflations, or scope mismatches.

Strategic Pricing & Markups : Apply appropriate markups and pricing strategies to maximize gross margins while delivering competitive proposals.

Quote Selection : Select and package the optimal vendor proposal for presentation to our end clients based on cost, lead time, and proven field reliability.

4. Performance & Financial Reconciliation

Vendor Scorecards : Monitor trade performance against key operational metrics, including On-Time Arrival, First-Time Fix Rate, work quality, and SLA adherence.

Invoice Auditing : Audit and reconcile incoming subcontractor invoices against approved purchase orders, work orders, and agreed-upon rate cards before approving payment.

Dispute Escalation : Resolve billing discrepancies, issue chargebacks for missed SLAs or incomplete scopes, and uphold fair partner standards.

Requirements

2+ years in subcontractor or vendor management, procurement, or field service operations. Experience in security systems, electrical, low-voltage, or facilities maintenance is strongly preferred.

A track record of sourcing, vetting, and onboarding trade partners across several regions in the US and/or Canada.

Experience negotiating rate cards, Master Subcontractor Agreements, SLAs, and warranty terms.

Excellent financial skills: markups, gross margin, cost-plus pricing, and building quotes that win business while protecting margin.

Hands-on experience auditing invoices against POs, work orders, and rate cards, and handling chargebacks and billing disputes.

Comfortable working with data: building and maintaining vendor scorecards and KPIs (On-Time Arrival, First-Time Fix Rate, SLA adherence).

Advanced Excel or Google Sheets (pivot tables, lookups, cost models).

Experience with field service, CMMS, or vendor management platforms (e.g., ServiceTitan, ServiceChannel, Salesforce Field Service) and accounting/ERP systems (e.g., QuickBooks, NetSuite).

Clear, confident communicator who can hold partners accountable while keeping relationships strong.

Highly organized and able to handle a high volume of vendors, quotes, and invoices across time zones.

Available for occasional after-hours escalations tied to emergency dispatch.

Bachelor’s degree in Supply Chain, Business, Construction Management, or a related field, or equivalent work experience.

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