Subject Matter Expert

About BookMyTourNow:

BookMyTourNow is a dynamic and rapidly growing travel agency dedicated to crafting personalized and unforgettable travel experiences. We are passionate about travel and committed to providing exceptional customer service. We foster a collaborative and innovative work environment where employees are empowered to thrive. We leverage cutting-edge technology to ensure seamless and memorable travel experiences for our clients.

About the Role:

The Subject Matter Expert (Travel) at BookMyTourNow is a key resource for the sales team and other departments, providing in-depth knowledge and expertise on specific travel destinations, products, and services. This role requires a highly knowledgeable and experienced travel professional with excellent communication and training skills. The Subject Matter Expert will play a vital role in enhancing the team's product knowledge and improving the quality of travel advice provided to clients.

Responsibilities:

· Expert Knowledge: Maintain expert-level knowledge of assigned travel destinations, including attractions, accommodations, transportation, local customs, visa requirements, and other relevant information. This may focus on a specific region, type of travel (e.g., adventure, luxury, family), or travel product (e.g., cruises, tours).

· Training & Support: Develop and deliver training programs, workshops, and presentations to sales teams and other staff on assigned destinations, products, and travel-related topics. Provide ongoing support and answer questions from the team.

· Content Creation: Create informative and engaging content for internal and external use, such as destination guides, blog posts, FAQs, and marketing materials.

· Product Development: Collaborate with product development teams to identify new travel opportunities and enhance existing travel packages. Provide feedback on product offerings based on market trends and customer preferences.

· Sales Support: Provide expert advice and support to the sales team in handling complex customer inquiries and creating customized travel itineraries. Assist with closing high-value sales.

· Market Research: Conduct market research to stay up-to-date on travel trends, competitor activities, and emerging destinations.

· Relationship Management: Build and maintain relationships with key travel suppliers, airlines, hotels, and other industry partners.

· Travel Expertise: Share travel experiences and insights with the team, staying current on travel advisories, safety concerns, and other relevant information.

Qualifications:

· Bachelor's degree in Tourism, Hospitality, or a related field preferred.

· Extensive experience in the travel industry, with a focus on [Specific region, type of travel, or product].

· Deep and demonstrable knowledge of assigned travel destinations.

· Excellent communication, presentation, and training skills.

· Ability to engage and motivate learners.

· Strong research and analytical skills.

· Ability to work independently and as part of a team.

· Passion for travel and customer service.

Benefits:

· We offer a competitive salary.

· You will gain valuable knowledge of the travel industry.

· Significant opportunities for professional growth exist within the organization