Supervisory IT Specialist

Summary

The Hosted and Integration Services Division (HISD) plays a critical role in powering the USPTO's enterprise technology environment. HISD delivers the design, engineering, security, operations, and maintenance that support the agency's data centers, compute, and storage services, while also driving seamless integration across Patent, Trademark, Enterprise Business, and Enterprise Infrastructure product lines. This is a chance to help power the technology backbone of the USPTO's mission.

Duties

The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per leave year. This is the ideal opportunity for you if you are looking to: Take the lead on critical enterprise technology operations by directing and overseeing the design and configuration of all operating system software and utilities installed on servers running various Operating System platforms. Step into a leadership role where your guidance makes an impact by exercising supervisory personnel management responsibilities over subordinate staff. Be the trusted resource for resolving complex technical issues by providing additional hardware and software problem determination and repair and recovery management when needed. Help shape the future direction of the Branch by establishing long- and short-range goals, determining the resources required to accomplish the functions assigned to the Branch. Keep leadership informed and operations moving forward by presenting oral summaries, status reports and briefings on various aspects of the desktop hardware customer support program.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Competency-Based Qualification Standard for the Information Technology Management Series, 2210. Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-13. Specialized experience for this position includes: 1. Experience planning, directing, managing the activities of a Branch, such as design and configurations of software systems, engineering and design of servers and storage, determination, repair, and recovery management, AND 2. Experience exercising supervisory personnel management responsibilities over subordinate staff, AND 3. Experience coordinating automation support efforts and assessing impact on programs and program operations, AND 4. Identifying operating problems, conflicting priorities, and program deficiencies in potential areas. Basic Requirement Competencies: The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined: Attention to Detail Customer Service Decision Making Information Manage Interpersonal Skills Oral Communication Problem Solving Teamwork Technical Competency In addition to the GS-2210 competency-based qualification competencies, applicants must demonstrate the following supervisory competencies to be successful in this position: Accountability Customer Service Decisiveness Flexibility Integrity/Honesty Interpersonal Skills Oral Communication Problem Solving: Resilience Written Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.