Supervisory Medical Administration Officer

Summary

Supervisory Medical Administration Officer (Chief of Medical Administrative Service) reports directly to the Associate Director for Operations and serves as the principal advisor to the North Florida South Georgia VHS Executive Leadership. Is the subject matter expert on all matters related to patient administration, scheduling governance, data quality, medical legal eligibility, beneficiary travel, health information management oversight and enterprise patient administration policy compliance.

Duties

Include but not limited to: Responsible for strategic planning, developing, coordinating, implementing, directing and controlling the overall activities and operations of Medical Administration Service. Provides technical advice to managers and supervisors within all locations of the system concerning patient processing activities and legal entitlement or eligibility for services. Daily program, future and administration planning of the service department. Delegated authority for procedural changes, decisions, workload assignments and commitments within the service line. Establishes standards for quality and productivity for programs and operations within the scope. Developing, interpreting, applying and integrating objective criteria with acceptable standards. Serves as the liaison officer and co-chair on several committees, boards and charters. Prepares, submits and attends annual budget hearings to explain the needs of the department and justifies requests, utilizing data and prepared budget projections. Responsible for the proper protection and release of information under the Freedom of information Act, Health Information Portability and Privacy Act and the Privacy Act. Evaluates work performance of subordinates and provides feedback to employees on performance standards. A one year supervisory probation period may be required for this position. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Officer/PD000250 Recruitment/Relocation Incentive: May be authorized, should this detail result in a permanent selection.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/16/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. For appropriate SF-50(s) to submit please see required documents section for examples of SF-50(s) to include. Preferred Experience: Experience leading and directing Medical Administration Service operations in a complex healthcare environment, including: Supervisory experience over administrative and clinical support staff. Oversight of patient eligibility, admissions, transfers, scheduling, and bed management functions. Experience developing policies, workload analysis, and performance measures. Knowledge of VHA directives, Joint Commission standards, and regulatory requirements affecting MAS operations. Experience collaborating with executive leadership, service chiefs, and community partners to resolve operational issues. Experience managing administrative programs across multiple sites of care. Minimum Qualification Requirement: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Leading personnel and program managers across inpatient, outpatient, emergency, long-term care, and specialty areas. Planning workload for subordinates, sets and adjusts short-term and long-term priorities and prepares schedules. Setting long-range staffing strategies determines organizational structure, allocates supervisory resources and approves or recommends changes in staffing, position management, workload distribution, succession planning and contracting support. Auditing and certifying contractor-performed work and ensuring required standards are met. Developing and issuing local policies, standard operating procedures and management controls are consistent with VHA directives, handbooks, accreditation requirements, privacy and disclosure rules and other applicable laws and regulations. Develop business cases, issue papers, briefings and recommendations for executive leadership for program growth, performance gaps, organizational redesign, resource allocation, contracting decisions and service delivery improvement. Liaison officer and co-chair on several committees, boards and charters. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.