Supervisory Program Analyst

Summary

The Supervisory Program Analyst position is at the Loma Linda VA Medical Center in the Health Administration Service (HAS). The primary purpose is to serve as the VA Loma Linda Eligibility and Enrollment Coordinator and is responsible for complete oversight and guidance of the Health Administrative Specialists (HODs), Eligibility and Enrollment Staff and Ward Administration Inpatient Unit.

Duties

Duties at the full performance include but are not limited to: Responsible for coordinating and supporting mechanisms for successful data entry. Responsible to ensure accurate, timely and consistent data is entered into the Medical Center database. Establish and coordinate in-depth training with the HAS Trainer to ensure that HAS and other identified Medical Center staff are education and accountable for data management. Coordinates the collection of data concerning patient care activities; makes computations as required and reports monthly, quarterly or annually to management. Receives requests from other sources and determines the best method of obtaining, computing and reporting. lncumbent(s) are involved in an extremely complex blend of computing technology, medical information, communication skills and leadership qualities in a rapidly changing environment. lncumbent(s) must possess vast computer knowledge in creating and capturing data. Makes daily and frequent personal and telephone contact with a variety of individuals including physicians, nurses, technical support staff, Veteran patients, and families of patients, and Veteran Service Officers. "People skills" must be exceptional. Prepares draft correspondence in response to inquiries from Veterans, Congressmen, Senators, Veteran Services Representatives, and other individuals. The final correspondence will come from the Chief HAS office. Investigates patient complaints on clinical administrative issues and prepares written response. Responsible for overseeing staff communicating on the telephone. Must assure that they follow all VA directives, policies and procedures. Responsible for assuring that the incomplete encounter, action required report is run daily and errors corrected. lncumbent(s) must have knowledge of the VHA Scheduling Directive and all processes within that directive such as the VSE/GUI, Recall System, Electronic Wait List (EWL), New Enrollee Appointment Request (NEAR) list and work with the HAS Trainer on assuring that staff are properly trained on the requirements of the VHA Scheduling Directives and can complete the scheduling responsibilities. Responsible for assuring that staff update all demographic information on each patient that checks in for their appointment by utilizing the Pre-registration menu as well as gather insurance information either by using the insurance scanners or copying the insurance cards. Performs Other duties as assigned. Work Schedule: Monday - Friday 7:30am to 4:00pm (May be required to attend Enrollment/Eligibility events outside normal business hours) Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst/PD11493A Financial Disclosure Report: Not required

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position, you must have served 52 weeks at the GS-09 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: provides advice as the subject matter expert (SME) regarding training and clinic management; oversees the daily operations of the unit, ensures that agency policies and priorities are being followed, develops performance standards and evaluates work performance of subordinates; gives advice, counsel and instruction to employees on both work and administrative matters; serves as Clinic Administrator and has full supervisory authority to independently plan, direct and manage operations of the section to include all functions associated with patient appointment scheduling, scheduling audits, service recovery, clinical feasibility studies, support in strategic planning efforts and where required, budget management; ability to communicate orally with individuals and groups to conduct meetings, coordinate changes in procedures with other service and sections, and explain policies and procedures. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher-level graduate education leading to such a degree, from an accredited college or university. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related, may be used to qualify applicants for position at grade GS-11. You will be rated on the following Competencies for this position: Accountability Administration and Management Communications Customer Service Decisiveness Flexibility Interpersonal Skills Planning and Evaluating Problem Solving Resilience Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under stress is required because of the time factors involved in completion of work assignments within deadlines. For more informati