Supervisory Program Analyst - Veterans Services

Summary

This position is located in a Consolidated Patient Account Center (CPAC) in the organization of the Chief Financial Officer (CFO) with the incumbent serving as a Supervisor in the Veterans Services Division. The CPAC is a regionally consolidated business entity established to enhance revenue operations throughout the VHA network by standardization and consolidation of functions and the integration of VHA and industry best practices.

Duties

Major Duties include, but are not limited to: Responsible for reviewing accounts and responding to inquiries via verbal or written correspondence to Veterans, Congressional Representatives, Beneficiaries, Service Organizations, US Attorneys, VA Regional Counsel, Department of Justice and VA Regional Office concerning First Party matters. Serves as a liaison for congressional committee. Provides technical support to Internal Controls and Quality Assurance Strategically and actively manages the reports ensuring that all detailed reporting is completed timely, accurately and efficiently. Serves as the local CPAC's Accounting Manager and CFO's subject matter expert on diagnostic and performance measures for Veterans Services. Provides technical support to Internal Controls and Quality Assurance. Coordinates audits to ensure timely CAPs and QIPs are developed. Coordinates collection efforts utilizing an automated accounts receivable package on each VISTA mainframe. Reports diagnostic measures and performance matrixes. Performs other duties as assigned. Work Schedule: Monday-Friday 8:00am-4:30pm Compressed/Flexible: May be available at supervisors discretion. Telework: This position may be authorized for ad-hoctelework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Analyst - Veterans Services/PD02942A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/10/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: 1) Reviews accounts and responds to inquiries via verbal and written correspondence concerning first party matters. 2) Manages reports insuring that all detailed reporting is completed efficiently. 3) Implements and manages all aspects of first party collections. 4) Manages information and analytical systems to evaluate and enhance the quality of service provided to Veterans. 5) Serves as the subject matter expert on diagnostic and performance measures for veterans services. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 full year of graduate level education directly related to the work of the position. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.