Support Engineer – AI/ML & Education ERP

Support Engineer – AI/ML & Education ERP

Company: iCloudEMS

Location: Remote / Work From Home

Employment Type: Full-Time

Experience: Freshers / 0–1 Year

About iCloudEMS

iCloudEMS is an Education ERP platform that helps universities, colleges, and educational institutions manage academic and administrative operations through integrated digital solutions.

We are looking for a motivated Support Engineer with an interest in AI/ML technologies to support clients using the iCloudEMS Education ERP platform. The ideal candidate should have basic knowledge of SQL/MySQL, web applications, troubleshooting, and AI/ML concepts , along with strong communication and problem-solving skills.

Key Responsibilities

• •Provide first-level technical support through phone, email, and ticketing systems .
• •Troubleshoot issues related to Admissions, Academics, Finance, HRMS, LMS, and Online Examination modules.
• •Perform basic SQL/MySQL queries for data validation, troubleshooting, and issue analysis.
• •Reproduce reported issues and coordinate with QA and Development teams for resolution.
• •Test software functionality and verify bug fixes.
• •Analyze API/web application issues and escalate complex technical problems.
• •Assist with AI-powered features, AI/ML tools, and automation workflows where required.
• •Support testing and validation of AI/ML-based features and applications .
• •Create support documentation, FAQs, user guides, and knowledge-base articles.
• •Assist with client onboarding, product demonstrations, and user training.
• •Maintain clear communication with clients and ensure timely issue resolution.
• •Continuously learn new ERP, AI/ML, database, and web technologies .

Required Skills

• •Bachelor's degree in Computer Science, IT, BCA, MCA, B.Tech, or related field .
• •Freshers or candidates with 0–1 year experience can apply.
• •Basic knowledge of SQL/MySQL and relational databases .
• •Basic understanding of web applications, APIs, and troubleshooting .
• •Basic understanding of AI/ML concepts, Generative AI, or LLMs .
• •Strong analytical and problem-solving skills.
• •Good verbal and written communication.
• •Ability to understand technical problems and explain solutions clearly.
• •Willingness to learn AI/ML and emerging technologies .

Preferred Skills

• •Basic knowledge of PHP, HTML, CSS, and JavaScript .
• •Familiarity with OpenAI/LLM APIs, ChatGPT, prompt engineering, or AI tools .
• •Basic knowledge of Python and AI/ML libraries is an advantage.
• •Familiarity with ERP/EdTech applications .
• •Knowledge of ticketing/helpdesk systems.
• •Basic understanding of REST APIs and web services .

What You'll Gain

• •Hands-on experience with a real-world Education ERP platform .
• •Practical exposure to SQL, databases, APIs, web applications, and troubleshooting .
• •Exposure to AI/ML, Generative AI, LLMs, and AI-powered ERP features .
• •Experience working with Support, QA, Development, and Implementation teams .
• •Client communication and enterprise software experience.
• •Long-term career growth and learning opportunities.

Benefits

• •Full-Time Employment
• •Permanent Work From Home
• •Learning and development opportunities
• •Exposure to Education ERP + AI/ML technologies
• •Collaborative work environment
• •Career growth opportunities

Compensation: As per company norms

Why Join iCloudEMS?

Join iCloudEMS to work on a real-world Education ERP platform while gaining practical experience in technical support, SQL, web technologies, AI/ML, and enterprise software . This role is ideal for candidates who want to build a strong foundation in both technical support and emerging AI technologies .

Skills:- Artificial Intelligence (AI) and MySQL