Team Leader with Swedish - Scandinavian Airlines

Job Title:

Team Leader with Swedish - Scandinavian Airlines

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• •Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• •Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• •Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• •Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• •Communicate expectations to employees and provide timely updates
• •Provide subject matter expertise in handling escalated customer calls as needed
• •Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• •Stay current on internal work processes, policies and procedures. Attend required manager development training
• •Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

• •Languages: Swedish C1/C2 + English B2/C1
• •Team Leader/ Supervisor experience will be considered as advantage
• •Associate's degree in related field with two to four years of relevant experience preferred
• •SAS Product and procedures knowledge will be considered as priority
• •Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• •Work well under pressure and follow through on items to completion
• •Strong communication skills, both written and verbal
• •Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
• •Ability to mentor, coach and provide direction to a team of employees
• •Willingness to work a flexible schedule

Location: OnSite

Location:

POL Warsaw - Al. Solidarności 171, Building B-3rd Flr

Language Requirements:

English, Swedish (Required)

Time Type:

Full time2027-02-01