Technical Customer Support Specialist with German

Strength. Care. Growth.

Did you know that A1 Bulgaria also works on international services and operations? Our Technical Customer Service teams support Austrian business customers across connectivity, voice, hosting, TV and network services. Modern platforms, strong technical expertise and close collaboration across countries help us deliver reliable activation, restoration and customer experience.

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• •Opportunities to learn and build your technical career.
• •Meaningful work with visible impact on customers and service quality.
• •International collaboration across teams, technologies and cultures.
• •A supportive environment where ownership and improvement matter.

Would you like to join us?

Our Technical Customer Service team is looking for a new team member.

Your daily routine would include:

• •Own incidents and service requests from acceptance through diagnosis, resolution, verification and closure.
• •Support provisioning, activation and migration of business connectivity, voice, broadband, FTTH, TV and hosting services.
• •Analyse faults across customer, network and platform environments and perform controlled configuration or restoration activities.
• •Coordinate customers, Field Force, service teams, vendors and technical experts, ensuring clear status updates and complete handovers.
• •Document technical findings, maintain runbooks and help turn recurring issues into permanent fixes or automation opportunities.

We’ll know you can make it if you have:

• •Professional spoken and written German (minimum B2) for communication with Austrian customers, technicians and partners.
• •Working proficiency in English for daily collaboration in an international corporate environment.
• •Practical experience in telecommunications, IT operations, technical support or service provisioning.
• •Strong troubleshooting and analytical skills across ticketing, OSS/BSS, network or hosting systems.
• •A customer-focused ownership mindset, with the ability to coordinate multiple stakeholders and drive cases through to verified resolution.

Nice to have:

• •Experience with ServiceNow, Remedy, OSS Center, WebAIS/XNM, OneCockpit, Splunk or Plesk.
• •Knowledge of SIP/VoIP, broadband, FTTH/GPON, TV, DNS, mail, SSL/TLS or transmission technologies.
• •Experience with incident, problem and change processes, SLA/TTR targets, root-cause analysis or operational automation.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• •Innovative technologies and platforms to “play” with.
• •Modern working environment for your comfort.
• •Friendly, ambitious, and motivated teammates to support each other.
• •Thousands of online and in-person learning opportunities to grow.
• •Challenging assignments and career development opportunities in multinational environment.
• •Attractive remuneration package.
• •Flexible working schedule and opportunity for home office.
• •Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.

Any questions? Contact Silviya Kamenarova.

Sounds good? Apply now!

Only shortlisted candidates will be contacted.