Sutherland

Airline Customer Support Specialist with English | Remote within Bulgaria

Sofia, Sofia City Province, Bulgaria, //23, Bulgaria

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Matched against 2.6M live jobs from 210,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: BG
Work mode: Remote-friendly
First seen by hirly: 5 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

What will your responsibilities be?

Assist airline customers via phone and chat with questions and requests related to their travel arrangements.
Provide professional, customer-focused support and help resolve issues efficiently.
Follow established procedures and quality standards.
Document customer interactions and work with different systems and tools.
Collaborate with your team to deliver an excellent customer experience.

What are we looking for?

English proficiency at C1 level or higher.
Excellent communication and problem-solving skills.
A customer-focused attitude and attention to detail.
Ability to work independently in a remote environment.
Flexibility to work rotating shifts, weekends, and public holidays.
Previous customer service experience is an advantage.
Familiarity with airline reservation systems is an advantage, but not a requirement.

What do we offer?

Fully remote work from anywhere in Bulgaria.
Permanent employment contract.
21 days of paid annual leave.
Health and life insurance.
Food vouchers.
Paid training and ongoing support.
Additional bonus opportunities.
Career development opportunities and a supportive, multicultural team.

Ready for take-off?

Join Sutherland Bulgaria and help deliver outstanding customer experiences in the airline industry.

Apply today and take the next step in your career

Turn your passion for travel into a career with Sutherland!

Join our team and support customers of one of the world’s leading airlines with their travel arrangements. Work remotely from Bulgaria, develop your skills, and build a long-term career in an international environment.

Key Details About the Position

Working hours

Day shifts only:  8 hours shifts scheduled between 6:00 AM and 9:00 PM, or
Night shifts only: Fixed night shifts, such as 6:00 PM–2:00 AM, 7:00 PM–3:00 AM, or 11:00 PM–7:00 AM.

Work arrangement: Fully remote within Bulgaria, with occasional office visits required for specific company events or activities.
Communication channels: Phone and chat.
Contract type: Permanent employment contract.
Language requirement: English – C1 level or higher.

Original posting on Sutherland's site ↗

Listed on hirly, a job board. hirly is not the employer: Sutherland is hiring for this role.

Browse similar roles

More roles at Sutherland

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job