hirly
Sign inGet started free
Likely filled

This role has closed. Jobgether has taken the posting down.

hirly last saw it live on 9 October 2026. See similar open roles below, or browse the live board.

Jobgether

Technical Support Analyst – SaaS

India

Similar open jobs

hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
Remote-friendly
First seen by hirly
8 Oct 2026

Derived automatically from the posting.

the posting

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Analyst – SaaS based in India.

  • This role is ideal for a technically strong support professional who enjoys solving complex customer and application issues.
  • You will take ownership of technical problems across SaaS functionality, configurations, integrations, APIs, and data.
  • The position combines customer-facing support with hands-on troubleshooting using SQL, logs, APIs, and scripting.
  • You will work closely with Product, Engineering, DevOps, and QA teams to resolve challenging issues and improve platform reliability.
  • Beyond resolving tickets, you will help identify root causes, strengthen documentation, and drive scalable process improvements.
  • The role offers an opportunity to influence both the customer experience and the underlying technology in a collaborative environment.
  • It is particularly well suited to someone who is analytical, proactive, self-driven, and motivated by continuous improvement.
Original posting on Jobgether's site ↗

Listed on hirly, a job board. hirly is not the employer: Jobgether is hiring for this role.