Technical Support

Join C&R: Empowering AI Frontlines as a Technical Support

Company Overview

Create & Realize (C&R) is a pioneering Artificial Intelligence and Software Development company with over a decade of transformative experience across Hong Kong, the United Kingdom and Singapore. Our vibrant, forward‑thinking culture champions creativity, curiosity, and collaboration, empowering our team to turn visionary ideas into reality.

Why C&R?

At C&R, we live by our Core Values to:

Uncover Truth through open, honest debates

Amplify Knowledge by sharing ideas freely

Lead with Vision through proactive innovation

Build Community in a supportive, family‑like environment

We're not just developing software - we're shaping the future of smart cities and revolutionizing industries through AI, leveraging cutting‑edge technologies like Vibe Coding, Large Language Models (LLM), and Vision Large Language Models (VLLM). Join our passionate team to drive innovation and make the impossible possible!

We're Hiring: Technical Support

We are seeking a Technical Support to join our customer success team and play a critical role in delivering exceptional technical support for our AI and system solutions. This role is ideal for a process-oriented professional who is technically adept, customer-focused, and skilled at support tools. Your seniority will be determined by your experience and performance during our engaging interview process.

Job Highlights

Diagnose and resolve technical issues related to AI , system workflows and integrations

Perform on-site data center operations for server maintenance and hardware management

Deliver high-quality customer experiences with empathy and expertise

Competitive compensation with year‑end bonus and comprehensive benefits

Responsibilities

Technical Support

Diagnose, troubleshoot, and resolve technical issues related to workflows, integrations and system deployments according to procedures

Conduct scheduled and ad-hoc visits to data centers to manage physical infrastructure, including server racking, cabling, and hardware troubleshooting

Respond to customer inquiries via support tools, email, and other channels, providing clear and timely solutions

Escalate complex issues to engineering or product teams while maintaining ownership of customer communication

Customer-Success Oriented Support

Deliver a high-quality customer experience by empathizing with customer needs and ensuring their success with our AI solutions

Qualifications

Technical Expertise

• •Basic knowledge of server hardware architecture and data center operations
• (cabling, racking, hardware replacement)

Familiarity with APIs, cloud platforms ( Cloudflare, Azure, AWS)

Ability to analyze and troubleshoot technical issues with a solutions-oriented mindset

Experience with Linux administration and shell scripting

Customer Success Focus

Proven experience in a customer-facing role, with a passion for helping customers succeed

Willingness to travel to data centers for on-site maintenance works as required

Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences

Fluency in English and Chinese

Education & Experience

Degree, preferably in Computer Science, IT, or related disciplines

What Success Looks Like

Customer issues are resolved quickly and effectively, with high levels of satisfaction

Recurring technical issues are documented and addressed, leading to product improvements and fewer support cases over time

Your Benefits

At C&R, we invest in your growth and well‑being:

Competitive Compensation : Year‑end/gratuity bonus

Comprehensive Benefits : Medical coverage

Team Bonding : Regular TGIF team lunches, happy hours, and company trips to Hong Kong, Singapore, or the UK

Learning Opportunities : Free access to pre‑approved Coursera courses and exclusive internal training programs focused on Vibe Coding, LLM, and VLLM

How to Apply

Ready to shape the future with us? Submit your application here . Candidates with extensive experience will be considered for senior Support Analyst roles. Join C&R today and let's create the future, together!