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Luminegrp

Technical Support

Remote, Delhi, India

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
Remote-friendly
First seen by hirly
9 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the Role

We are seeking a motivated and technically minded Technical Support Engineer to join our Maintenance & Support (M&S) team. This role is ideal for a recent graduate or early-career professional looking to build a career in technical support, Linux systems, databases, and enterprise software solutions. The successful candidate will support customer-facing technical operations and assist with the maintenance of device-related data within our platform.

Key Responsibilities

  • Provide professional and responsive technical support through ticketing systems, email, and other communication channels.
  • Investigate, troubleshoot, and resolve customer-reported issues.
  • Log, prioritize, track, and manage support requests.
  • Diagnose and resolve technical issues relating to enterprise software applications.
  • Perform basic Linux administration and troubleshooting activities.
  • Assist with database-related investigations and data validation tasks.
  • Collect, validate, and maintain device and system-related data.
  • Support platform administration, reporting activities, and process improvements.
  • Use remote access tools to assist customers with troubleshooting and configuration checks.
  • Maintain support documentation and knowledge base articles.
  • Participate in technical training and continuous learning activities.

Required Qualifications

  • Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
  • Recent graduate or up to 2 years of relevant experience.
  • Strong analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Understanding of PostgreSQL or other relational database platforms.
  • Exposure to Bash, Python, or similar scripting languages.
  • Interest in database administration and technical operations.

Preferred Technical Skills

  • Linux operating systems and command-line tools.
  • Microsoft Windows environments.
  • Relational databases and SQL.
  • Basic programming or scripting concepts.
  • Networking fundamentals.
  • Ticketing and issue-tracking systems.

What We Offer

  • Exposure to enterprise software platforms and customer environments.
  • Structured training and professional development opportunities.
  • Career growth in technical support, platform administration, and database technologies.
  • Collaborative and supportive team environment.
Original posting on Luminegrp's site ↗

Listed on hirly, a job board. hirly is not the employer: Luminegrp is hiring for this role.

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