Technology Specialist I

Description

Technology plays an essential role in how we serve our customers, support our team, and keep our communities connected. At Glenwood State Bank, we are proud to be part of a family of banks that includes First National Bank of Osakis and Lowry State Bank. As our family of banks continues to grow and embrace new technologies, we are seeking a full-time Technology Specialist I to join our team at our Alexandria location, with occasional travel to our other locations. This role is responsible for maintaining reliable systems, troubleshooting technical issues, and ensuring smooth technological operations while supporting the IT needs of our internal team and customers across all our bank locations.

Across our family of banks, our technology team is committed to providing reliable, secure, and efficient IT support. From troubleshooting hardware and software issues to maintaining core banking systems, network infrastructure, and security, our team plays an essential role in keeping daily operations running smoothly. We value continuous learning and innovation, equipping our employees with the technology, resources, and support they need to work efficiently and deliver an exceptional banking experience. By combining technical expertise with a commitment to service, we create a secure and dependable environment for our team and customers.

As a Technology Specialist I, you will provide hands-on technical support to employees across our family of banks, helping resolve IT issues and keep daily operations running efficiently. Responsibilities include diagnosing and resolving hardware, software, and connectivity problems; responding to help desk requests; maintaining user access; and supporting computers, mobile devices, printers, phone systems, and other technology equipment. You will also assist with system maintenance, software installations and updates, network security, core banking applications, ATMs, and technology upgrades. Additional responsibilities include training employees on technology tools and best practices, traveling to other bank locations as needed, and participating in an on-call rotation. Throughout all responsibilities, you will help protect the security, reliability, and confidentiality of our technology systems and information.

We believe in supporting our employees through competitive benefits and a healthy work-life balance. Our benefits package includes medical, dental, and vision insurance, 11 paid holidays, paid time off and sick leave, a generous 401(k) with profit-sharing, and special discounts on bank products and services. The pay range for this position is $23-$29 per hour, based on experience and qualifications.

The ideal candidate will have an Associate's Degree in Information Technology or a related field, along with at least two years of related experience, or an equivalent combination of education, experience, and training. We're looking for someone who is dependable, takes initiative, has strong attention to detail, and enjoys finding solutions to technical challenges. Strong communication and customer service skills are important, as this position works closely with employees across multiple locations and experience levels. The ability to work independently while contributing as part of a team is essential. Candidates should also be comfortable with a flexible schedule, including occasional work outside regular business hours, weekends, travel between bank locations, and participation in an on-call rotation.

If you're someone who enjoys tackling technical challenges, finding solutions, and helping others succeed, we invite you to join our team! This is an opportunity to grow your IT skills, contribute new ideas, and make a difference in the daily operations of our family of banks. Be part of a team that values collaboration, innovation, and reliable service. Apply today and help us keep our technology moving forward!

Glenwood State Bank, First National Bank of Osakis, and Lowry State Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to: race, color, religion, sex, national origin, age, pregnancy (including childbirth, lactation and related medical conditions), mental or physical disability, and veteran status or any other classifications protected by federal, state or local law.