Technology Support Engineer

• Project Role : Technology Support Engineer
• Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
• Must have skills : Kubernetes
• Good to have skills : Microsoft Azure PaaS
• Minimum 3 year(s) of experience is required
• Educational Qualification : 15 years full time education

Technology Tower: PaaS

• CL-10
• Role: Azure Kubernetes Specialist
• Total experience: 6+ years of progressive experience in IT
• Relevant experience: 5+ years of hands-on experience in managing Azure Kubernetes Platform.

Role Overview

We are seeking a highly proficient Azure Cloud Container & Platform Engineer (5–8 years of experience) to join our team. In this pivotal role, you will be responsible for architecting, deploying, and maintaining secure, scalable, and production-grade containerized platforms on Azure. You will focus on the end-to-end lifecycle of containerized workloads, spanning from development to deployment across Azure Kubernetes Service (AKS), Azure Container Apps, and Azure App Service (Container Runtime), all underpinned by robust Azure DevOps CI/CD strategies.

Requirements:

Key Responsibilities

• Infrastructure as Code (IaC) & Automation: Design, build, and maintain Azure Kubernetes, Container, Container Instances, Azure Web App Container Runtime using Bicep, ARM, Terraforom Automate the provisioning of key components including Key Vault (secrets/certificates), User Assigned Managed Identities (UAMI), Storage Accounts, and comprehensive monitoring workspaces.
• Kubernetes Resource Management (AKS): Architect, deploy, and manage Kubernetes resources following GitOps best practices. This includes managing Deployments, StatefulSets, DaemonSets, and implementing Horizontal Pod Autoscalers (HPA) and Pod Disruption Budgets (PDB) to ensure workload reliability.
• Container Runtime & App Service Management: Configure and optimize the execution environment for containerized web applications within Azure App Service and Azure Container Apps, ensuring seamless integration with CI/CD pipelines.
• Image Management & Registry (ACR): Oversee Azure Container Registry (ACR) lifecycles, including geo-replication, image lifecycle policies, and secure image scanning.
• Networking & Traffic Management: Deploy and manage Ingress controllers (NGINX), configure private endpoints, and implement robust traffic routing and load balancing strategies for both AKS and App Service containers.
• Security, Governance & Compliance: Enforce enterprise security standards using Azure RBAC, Workload Identities, and network segmentation (NSGs/Firewalls). Manage secret rotation via Key Vault + CSI driver integration.
• Observability: Configure full-stack monitoring using Azure Monitor for Containers, Application Insights, and Prometheus/Grafana to build real-time dashboards for infrastructure and application health.
• AKS Upgrades: Handling AKS Cluster and Node upgrades seamlessly without impact to business operations.
• Platform Operations: Support containerized application lifecycles using Kubernetes architect and manage robust CI/CD pipelines and drive proactive monitoring and rapid troubleshooting of cluster-wide issues.
• Security & Regulatory Compliance: Enforce enterprise-grade security via RBAC, complex network policies, and encryption ensure strict adherence to industry-specific compliance frameworks such as RBI and PCI DSS.
• Strategic Leadership: Act as the Subject Matter Expert (SME) for Azure Kubernetes, Container mentoring engineering teams and championing the adoption of GitOps practices.

• Requirements & Qualifications
• Experience: 5–8 years of professional experience in cloud infrastructure, with deep expertise in Azure Kubernetes and container orchestration.
• Technical Expertise:
• o Containers: Expert knowledge of Docker, image optimization, and container runtime environments (AKS, Azure Container Apps, App Service).
• o Orchestration: Deep understanding of Kubernetes resources, Helm, and GitOps workflows.
• o IaC: Advanced proficiency in Bicep, ARM template, Terraform
• o Cloud Foundation: Strong knowledge of Azure Networking (VNets/NSGs), Storage, and Identity (UAMI/Workload Identity).
• o DevOps: Proven experience with Azure DevOps CI/CD pipelines, service connections, and artifact repositories.
• Certification Required:
• o Cloud: Microsoft Certified: AZ-305, AZ-400
• o Platform: Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD).
• Professional Attributes: Excellent troubleshooting skills across Linux, Kubernetes, and Azure strong commitment to standardization, security-first design, and audit compliance.

• Professional Experience/Attribute
• Strong familiarity with Azure cloud services with deep and comprehensive knowledge of DNS, Networking.
• Exceptional analytical skills and the ability to derive actionable insights from complex data.
• Effective communication and collaboration skills, with a track record of working with cross-functional teams.
• Adept at defining and tracking KPIs for performance improvement.
• Prior experience in monitoring and analyzing cloud cost trends.
• Strong organizational skills and attention to detail.
• Ability to create and maintain documentation for technical and non-technical stakeholders.
• Highly self-motivated individuals with the ability to identify areas of focus and tackle new challenges.
• Demonstrated ability to deliver clear and measurable results, aligned with planned goals.
• Strong analytical skills for extracting insights and actionable items from available data.
• Adaptability to work in a dynamic international environment.
• Exceptional teamwork and communication skills.
• Promotes open sharing of views and encourages collaboration.
• Strong oral, written, and presentation abilities in English.
• Commitment to standardization and simplification in all work aspects.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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