Technology Support Engineer

• Project Role : Technology Support Engineer
• Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
• Must have skills : Citrix Virtual Apps and Desktop Administration
• Good to have skills : NA
• Minimum 2 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Roles & Responsibilities:
• Virtual Desktop Infrastructure (VDI) Management
• •Provide daily operational support for Cloud PC workspaces.
• •Install, configure, and troubleshoot of VDI/VDA environments.
• •Support Windows 365 Cloud PC provisioning and lifecycle management
• •Maintain and update core desktop images and user profiles.
• •Monitor system health, patch levels, upgrade status, and performance of virtual desktops

• Application & System Support
• •Roll out applications and updates across virtual environments.
• •Ensure patch compliance and upgrade consistency across all virtual desktops.
• •Manage shared and persistent desktop configurations for remote users.

• ________________________________________
• Professional & Technical Skills:
• •Knowledge of Cloud PC and basic AVD.
• •Strong understanding of virtualization technologies and concepts
• •Hands-on experience with:
• o r
• o Windows 365 Cloud PC, Windows Server, Active Directory
• o Provision, configure, and manage Windows 365 Cloud PCs for end users.
• o Implement nested virtualization and optimize performance for hybrid work scenarios.
• o Monitor system health, patch levels, and performance of Cloud PCs
• •Experience in:
• o Troubleshooting Cloud PC daily routine operations issues
• •Familiarity with:
• o SLA management and service delivery coordination
• •Excellent problem-solving, analytical, and communication skills

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• Additional Information:
• •Familiarity with enterprise ITSM tools and SLA tracking is preferred.
• •Expected to proactively recommend improvements in tools, processes, and technologies.
• •Will be responsible for maintaining compliance with organizational standards and policies.
• •Minimum 15 years of full-time education, with a Bachelor or engineering degree.
• •3+ years for experience.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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