Tele Service Consultant

Company Description

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

Bring your curiosity, ambition and unique perspective, and help us continue reimagining insurance through innovative thinking, digital capability and a commitment to better outcomes for the people who depend on us.

• Job Description
• The Tele Service Consultant supports members through their life insurance application process. You’ll conduct Tele Interviews (full application calls) and Tele Underwriting conversations (collecting additional information for Underwriters), ensuring details are captured accurately and member queries are answered clearly. You will be responsible for guiding members through the process and delivering outcomes back to them.

• In this role you will:
• •Complete full insurance application interviews and follow-up Tele Underwriting calls.
• •Ask prescribed health, lifestyle and employment questions and accurately document responses.
• •Deliver underwriting decisions to members and provide clear explanations where needed.
• •Handle both inbound and outbound calls, working through daily outbound call lists.
• •Maintain high service, compliance and quality standards.
• •Support team members and identify process or member experience improvement opportunities.
• •Adhere to TAL policies, customer service standards and regulatory requirements.
• •Proactively raise compliance breaches, ensure accuracy in all work, and consistently meet quality targets.
• •Identify opportunities to improve member experience and improve processes.

• Qualifications
• •Strong customer service skills or phone-based or contact centre experience.
• •Strong organisational skills and attention to detail.
• •High level of accuracy, especially with numbers.
• •Great attitude and willingness to learn.
• •Ability to work independently and as part of a team.
• •Open to candidates at various career stages, including fresh graduates.
• •Confident, conversational communicator able to guide members through complex topics.
• •Excellent listening, questioning and documentation skills.
• •High attention to detail.
• Benefits

At TAL, we're committed to helping our people thrive both professionally and personally. Depending on your role and eligibility, benefits may include:

• •Flexible and blended ways of working that support your work and personal commitments.
• •Access to learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group.
• •TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts.
• •Wellbeing support including Employee Assistance Program services, wellbeing resources, annual flu vaccinations and health initiatives.
• •Additional leave benefits including paid parental leave, wellbeing leave, community leave and purchased leave options.
• •Access to TAL Rewards Plus, offering discounts at hundreds of popular retailers and services.

Our Commitment to Inclusion

We're proud to be recognised as an Employer of Choice for Gender Equality and maintain partnerships with organisations including Diversity Council Australia, Australian Disability Network and Pride in Diversity . Through our Innovate Reconciliation Action Plan , we're also committed to building meaningful relationships, creating opportunities and contributing to positive outcomes for Aboriginal and Torres Strait Islander peoples.

We welcome applications from people with diverse experiences, perspectives and backgrounds and are committed to providing an inclusive recruitment experience for all candidates. Need adjustments during the recruitment process? Let our team know by getting in touch with us here we’re here to support you.

If you are already a TAL employee, please apply via the Jobs Hub in Workday. This is important to ensure that your application is recorded accurately.