Telesales Representative

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

What is the purpose of this Role?

Telesales Agent is a person signing contracts with new clients in order to increase the amount of acquired merchants, turnover and profits. They present the offer and makes sales during the call or email to win new small to medium sized Elavon cusomers via telephone or mail. This person also supports processes focused on customers’ database maintenance.

Which jobs(s) does this Role report to?

Direct line reporting:

CAM Manager

Fitness & Probity

This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.

1. Accountabilities for your role - what are you expected to do?

• •Establishing contacts with potential customers.
• •Making sales calls; selling a full range of merchant processing products and related services.
• •Proactively probing to determine the prospective customer’s needs, identifying sales opportunities, and obtaining information about the customer.
• •Explaining features and benefits of products and services for purposes of creating new sales opportunities.
• •Initiating follow-up calls to ensure customer win and satisfaction.
• •Signing agreements with new customers (card acceptance).
• •Identifying and reporting of operational problems that could lead to loss of customer.
• •Identifying opportunities, threats and advocacy related activities.
• •Answering inquiries and requests and researching and resolving problems, possibly involving other areas to resolve issues.
• •Interfacing with other sales staff to ensure referrals are responded to in a timely manner, supporting Partner Managers on inbound customer related inquiries.
• •Communicating organization’s policies, procedures and practices to customers.
• •Assisting other areas with inbound calls during peak periods.

2. Competencies for your Role - how are you expected to behave?

Customer Centricity

Build strong customer relationships and deliver customer centric solutions.

Drive for results

Hold self and others accountable to consistently achieve meaningful results.

3. Ethics and Trust

Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes

3. Qualifications Required to perform your Role?

• •Fluency in the German language at a native level,
• •Very good working knowledge of the English language,
• •High school diploma or equivalent previous strong sales experience,
• •Telephone sales experience as Junior Telesales Agent or equivalent.

4. Technical Competencies for your Role - what are you expected to know? (software, programs, skills)

• •Very good communication skills / presentation (oral and written) coupled with the ability to use analytical data to support arguments,
• •Ability to work individually as well as in a team,
• •Very good time management,
• •Strong, detailed knowledge of retail finance products and services
• •Ensuring compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies, philosophy and procedures. Participating in any required corporate and business line training in these areas. Following account opening procedures and understanding and follows internal suspicious activity referral requirements and processes, as required for this position. Actively working with customers to understand each customer's normal account activity, as appropriate for this position.

5. Control Function Disclosure

This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:

a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).

Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.

Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.

Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).

Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.

Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage cand