Teller Supervisor

Description

PRIMARY FUNCTION: The Teller Supervisor assists the leadership team and Branch Manager in ensuring excellent service is provided to members. Lead the teller team to achieve organizational and team goals. Participates in community service groups and functions, promoting credit union products. Motivates, coaches, supports and trains teller staff. Provides prompt, accurate, and courteous service to members in addition to performing supervisory duties. Backs up operational and teller services.

REQUIRED SKILLS: Superior relationship building and problem resolution skills. Maintains a high standard of accuracy. Working knowledge of BSA/OFAC/CIP, rules and regulations. Pleasant, friendly demeanor; excellent customer service and sales abilities in coaching team; keyboarding including 10-key; accuracy in handling transactions and cash; ability to grasp a variety of tasks and perform them efficiently and quickly; ability to retain knowledge of CU products and services and offer them to members when appropriate.

EDUCATION: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.

STARTING SALARY: DOE

BENEFITS: Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401k with Matching, Paid Vacation/Sick/Personal, Paid Volunteer Hours

STARTING DATE: Immediately

WORK LOCATION: East Bend Branch

PROPOSED SCHEDULE: The work schedule is typically 8:15 a.m. to 5:15 p.m., Monday through Thursday and 9:15-6:15 on Fridays.

Requirements

Physical Requirements

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job.

Speaking on the telephone approximately 10% percent of workday. May need to shovel

snow occasionally outside the office to clear sidewalks, etc.

Continuous sitting, standing, talking, and listening for extended periods of time, use of

hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction

with members and coworkers, clarity of vision at 20 inches or less for processing of

member transactions and computer usage, and memory demands in recalling Credit Union

policies, services, and state and federal regulations.

Occasional lifting up to 35 pounds to move supplies or office equipment, bending,

squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to

reach supplies overhead.

Work Environment

The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job. While

performing the duties of this job, the employee works in an office environment. The noise

level in the work environment is average and is impacted by computers, printers, scanners,

phones, and other surrounding conversations. The credit union is located in Central Oregon

and weather during the winter may impact travel. Seasonal fires may impact air quality.

AAP/EEO Statement

Mid Oregon Federal Credit Union is committed to building a diverse and inclusive

organization, provide equal employment opportunities to all employees and applicants for

employment, and prohibits discrimination and harassment of any type without regard to

race, color, religion, age, sex, national origin, disability status, genetics, protected veteran

status, sexual orientation, gender identity or expression, or any other characteristic

protected by federal, state, or local laws. This policy applies to all terms and conditions of

employment, including recruiting, hiring, placement, promotion, termination, layoff, recall,

transfer, leaves of absence, compensation, and training.

Nothing in this job description restricts management's right to assign or reassign duties and

responsibilities to this job at any time. Mid Oregon Federal Credit Union believes that each

employee makes a significant contribution to our success. This position description is

designed to outline primary duties, qualifications, and job scope, but not limit our

employees nor the organization to just the work identified. It is our expectation that each

employee will offer their services wherever and whenever necessary to ensure the success

of the company.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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Printed Employee Name Date

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Employee Signature