Temporary Appointment Scheduler

Description

Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• •Schedule patient appointments
• •Cancel and reschedule appoints as necessary
• •Consult patients regarding participating status of various insurance contracts
• •Take messages for physicians and medical assistants
• •Checks HMO encounters for authorizations
• •Schedules/confirms interpreters
• •Insurance verification (E & B)
• •Help front office staff with overflow work
• •Cover front office staff (sick/vacation)
• •Respond to all enquiries through text messaging software
• •Process payments in eCW for copays, balances, or past due debt
• •Other duties as assigned

Requirements

Skills and Attributes

Outstanding communication skills

Good organizational skills

Excellent sense of customer/patient service

Good problem-solving skills

Education and/or Experience

High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience