Trade Compliance & Logistics Manager

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.

Overall purpose of role :

Responsible for ensuring all import, export, customs, transport, and trade compliance activities are executed in accordance with applicable regulations while delivering efficient and cost-effective logistics operations. The role implements logistics strategy, customs compliance, freight management, trade controls, and continuous improvement initiatives to support business growth and customer satisfaction.

Key Responsibilities:

Logistics & Supply Chain Management

· Develop and execute the company's import and export logistics strategy.

· Manage all global transportation activities including air, sea, road, and courier shipments.

· Lead relationships with freight forwarders, customs brokers, and logistics service providers.

· Manage freight tenders, RFQs, and supplier performance reviews.

· Monitor shipment performance and resolve delivery issues, escalations, and customs delays.

· Drive freight cost reduction and logistics process improvements.

· Ensure delivery commitments are met in line with customer and project requirements.

· Support project teams with logistics planning for complex international shipments.

· Maintain transportation records and documentation in accordance with company policies.

Trade Compliance Management

· Maintain compliance with the CBSA regulations, EIPA Control requirements, sanctions legislation, customs regulations, and corporate compliance policies.

· Act as the company's subject matter expert on import/export compliance requirements.

· Manage Authorised Economic Operator (AEO), Customs Authorisations, and other regulatory requirements as applicable.

· Ensure proper tariff classification, country-of-origin management, export licensing, and customs valuation processes.

· Oversee denied party screening, sanctions screening, and anti-bribery controls.

· Provide compliance guidance and training to internal stakeholders.

· Lead internal and external compliance audits.

· Investigate and resolve compliance issues and implement corrective actions.

· Manage the collection, review, validation, and storage of material certificates for all purchased and manufactured components.

Import & Export Administration

· Oversee preparation and review of all import and export documentation.

· Ensure commercial invoices, packing lists, certificates, transport documents, and customs documentation are accurate and compliant.

· Manage Letters of Credit (LoC), documentary collections, and international payment support processes.

· Ensure compliance with customer contractual shipping requirements.

· Maintain robust document control and record retention systems.

Order Entry & Processing

· Process customer orders accurately and promptly within JDE.

· Verify orders against signed contracts, quotations, and commercial terms.

· Identify and resolve discrepancies with relevant internal departments.

· Complete internal order validation checks including compliance and system requirements.

· Prepare and issue order acknowledgements to customers.

· Act as a customer liaison during order processing activities as required.

Continuous Improvement

· Create a culture of accountability, continuous improvement, and customer focus.

· Identify opportunities to improve efficiency, reduce costs, and strengthen compliance controls.

· Establish metrics and reporting dashboards to monitor performance.

· Support strategic business growth through scalable logistics and compliance processes.

This list is not exhaustive and the job holder may be asked from time to time to undertake other duties so that the team or department can function efficiently. Such a request will be reasonable and will be within this role’s normal scope of authority.

People Management:

• •Provide leadership within the team; coach, mentor and develop direct reports and create a winning team that delivers customer obsession and continuous improvement.
• •Set departmental objectives and monitor ongoing progress and performance, tracking relevant KPIs. Ensuring roles and responsibilities are defined and accountability is embraced and accepted.
• •Ensure strong trust and communication between teams to facilitate exchange of information and service before self.
• •Responsible for developing the appropriate organisational structure, resource plans and culture to embrace diversity and build a legacy of greatness.
• •Carry out regular 121s, complete mid-year and end of year performance reviews, manage attendance, holidays, disciplinary issues and capability procedures as appropriate.
• •Ensure that employees act in accordance with any health, safety and environmental policies and procedures to ensure the safety and wellbeing of staff and visitors.

Key Performance Indicators (KPIs)

• •Zero compliance violations.
• •Logistics and documentation accuracy.
• •On-time delivery performance.
• •Successful completion of all audits.
• •Achievement of annual logistics cost reduction targets.

Skills & Abilities:

• •Ability to handle multiple competing priorities and projects in a fast-paced environment
• •Must be an independent problem solver that can make high-quality judgments and decisions quickly with excellent organization skills
• •Must be detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
• •Strong interpersonal and relationship-building capability
• •Ability to communicate across organisational groups and levels both internally and externally

Knowledge & Qualifications :

• •Extensive experience in a logistics/freight forwarding/import & export environment with associated experience of dealing with booking and coordination air, sea and road shipments globally.
• •Demonstrable experience in customs administration and duty management
• •A deep knowledge of import and export regulations.

Training:

JDE and internal systems

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

• •Stand, Walk and/or Sit 50% of the time
• •Use hands to handle, reach and feel: 90% of the time
• •Talk and hear 100% of the time
• •Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to the following environmental conditions:

Manufacturing environment

Location and any travel requirements :

Waterloo site, Ontario, Canada. Occasional travel to customer sites may be required, approximately twice per year.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Total Rewards

The compensation range for this position is $89,400.00 - $134,200.00, depending on experience. This position may be eligible for performance based bonus plan.

Benefits Package

Our comprehensive U.S. benefit offerings i