TRAINING SPECIALIST (BUSINESS OPERATIONS) NF3

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

Duties

Serves as a Training Specialist for Business Operations Division (encompassing retail stores and food, beverage, commercial recreation facilities) with total annual sales volume of less than $100M and coordinates the execution of local needs-based training for all Business Operations team members. Ensures all employees within Business Operations receive timely training in service, systems and store, restaurant, and business processes as well as guidance for personal and professional development within their designed career path. Plays an integral role in training employees individual or in small groups using the defined corporate training strategy and materials associated with it. Partners with leadership to ensure continuity and availability of required training and development opportunities. Assumes the role of a team captain with a drive for team-centric activities, promotions, awards, incentives and other organizational projects. Reports to the Director of Business Operations. Proactively identifies opportunities to resolve customer problems and concerns. Reviews responses from surveys and follows up with customers to ensure their problems are resolved. Communicates any outstanding problem resolution issues with the various levels in management. Understands and articulates all MCX value stories, programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX) as well as the business operations within the local command. Remains up to date on all Retail, RecTrac, and Radiant purchase systems for training. Provides technical training support on all listed systems on a one-on-one or small group basis. Actively uses and promotes organizational use of MCX Intranet and learning management system. Actively communicates new training requirements to the appropriate learner group and supervisor. Ensures training is provided for tasks received from the task management system. Ensures all training enrollment and certificate data is forwarded to the appropriate individual for inclusion within the team member's training record. Provides input and feedback to Corporate Training Manager for materials development and requests new training support for topics that are identified as a training need. Plans and executes all corporate training program initiatives. Works with team members to schedule training needs and requirements. Works with team members to develop IDPs for those seeking advancement. May lead individual and small group training. Coordinates the MCX New Employee Orientation and onboarding program for all business operations locations. Actively engages in organizational training opportunities that develop personal and professional skills related to time management, emotional intelligence, interpersonal skills, career planning, public speaking and small group leadership. May require food handling safety training, handling and certification. May be responsible for providing food handling safety training to new employees as well as conduct annual recertification for current employees. May require training and handling of Western Union and other customer services offered. May conduct supervisor training as well as coordinate scheduling for employees to attend specialized training. May require light custodial duties, light lifting of merchandise, stocking, setting planograms, price changes, inventory counts and corrections. May coordinate and perform a wide variety of responsible administrative functions in support of the Director of Business Operations Division and other senior-level business operations and/or retail store management functions. Stays abreast of any changes and advises staff on development and implementation of local administrative directives and procedures.

Qualifications

MINIMUM QUALIFICATIONS: Three years of experience in retail or business operations, including at least one year of direct responsibility for conducting employee training, maintaining training records, and instructing employees on operational procedures and systems. Relevant education may be used as a substitute for experience. Demonstrated experience and success leading and coordinating training activities. Positive attitude with a genuine desire to work in a team environment. Advanced adult learning and training facilitation skills. Ability to train operating standards and procedures for service, service recovery, sales, technical systems and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence. Ability to work in a high performance atmosphere with commitment to service and sales goals. Attention to detail is required.

Requirements

See Duties and Qualifications