Transportation Business Analyst

The Transportation Business Analyst is a technically capable and analytically driven contributor who enables improved system performance, process efficiency, and operational decision-making.

They combine strong data fluency with systems understanding and structured problem-solving to identify opportunities, deliver solutions, and support continuous improvement. Success in this role is defined by improved system utilization, actionable insights, reduced recurring issues, and measurable gains in operational performance.

The Transportation Business Analyst, Logistics Engineering is a technical and analytical resource responsible for optimizing logistics systems, improving operational processes, and delivering data-driven insights that support transportation performance.

This role partners closely with Operations, Customer Service, Finance, and Technology to translate business requirements into system configurations, structured processes, and actionable analytics. The Business Analyst plays a key role in identifying inefficiencies, solving complex operational problems, and supporting the continuous improvement of transportation systems, workflows, and reporting capabilities.

Operating as a subject matter contributor, this role complements the Systems Administrator function by focusing on higher-complexity issues, system optimization, and analytical insights that enable scalable and disciplined execution

Systems Optimization & Solution Development ​

Configure and optimize logistics systems to support operational workflows and performance requirements

Lead root cause analysis of complex system and operational issues

Translate business requirements into system configurations and functional solutions

Partner with Technology teams to support system enhancements, integrations, and testing

Analytics & Reporting

Support development, maintenance, and accuracy of operational reporting and analytics.

Analyze transportation and operational data to identify trends, inefficiencies, and opportunities

Develop and maintain reporting outputs to support operational decision-making

Ensure data accuracy, consistency, and alignment with defined business metrics

Translate data into clear, actionable insights for stakeholders across the organization

Process Engineering & Standardization

Lead process mapping, documentation, and redesign initiatives across transportation workflows

Develop and maintain SOPs aligned with best practices and operational requirements

Identify gaps in process adherence and recommend improvements

Support standardization of workflows to improve consistency and efficiency

Operational Support & Escalation

Provide second-level support for complex or recurring system and process issues

Partner with Systems Administrator to resolve escalated tickets and systemic issues

Identify patterns in support demand to drive root cause resolution

Improve support efficiency through structured problem-solving and solutioning

Support execution of EDI integrations, onboarding, and ongoing maintenance

Continuous Improvement & Initiative Support

Identify and lead opportunities to improve system utilization, automation, and efficiency

Support cross-functional initiatives impacting transportation systems and workflows

Contribute to projects focused on cost optimization, service performance, and scalability

Support implementation of process and system improvements across the network

Cross-Functional Collaboration

Work closely with Operations, Customer Service, Finance, and IT teams to align system capabilities with business needs

Act as a liaison between business stakeholders and technical teams

Influence adoption of improved processes and system usage

Support training and knowledge transfer for new processes or enhancements

Core Competencies

Strong analytical and structured problem-solving capability

Ability to translate complex data into actionable insights

Systems thinking and process-oriented mindset

Strong stakeholder engagement and communication skills

Ability to manage ambiguity and develop structured solutions

Continuous improvement and results-driven mindset

Qualifications

Required

• •3–5+ years of experience in transportation, logistics, or analytical roles (LTL / TL environment preferred)
• •Strong analytical and critical thinking skills
• •Experience working with cross-functional teams in an operational environment
• •Excellent communication and stakeholder management skills
• •Ability to manage multiple priorities in a fast-paced environment SQL and reporting development experience (strongly preferred)

Preferred

• •Experience working with logistics or transportation systems
• •Experience with data visualization or reporting tools
• •Exposure to process improvement methodologies (Lean, Six Sigma, or equivalent)
• •Experience supporting system implementations or enhancements

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

• Benefits
• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.

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