V104 - Bilingual Client Relations and Intake Coordinator

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Job Description:

At Job Duck, we are looking for a compassionate and highly organized Bilingual Client Relations and Intake Coordinator who is passionate about helping individuals navigate important moments in their lives. In this role, you will serve as the first point of contact for potential and existing clients, ensuring they receive prompt, professional, and empathetic support. You will play a vital role in gathering critical information, coordinating consultations, maintaining accurate records, and helping clients feel informed throughout the process. The ideal candidate is a strong communicator who thrives in a fast paced environment, values meaningful client relationships, and is committed to delivering exceptional service with empathy and professionalism.

Monthly Compensation Range: $1,142 to $1,220 USD

Responsibilities include, but are not limited to:

Schedule consultations, appointments, and meetings

Follow up with potential clients regarding case eligibility and next steps

Document and organize intake information for attorney review

Assist with administrative and operational tasks that support the intake process

Ensure all records, notes, and communications remain accurate and up to date

Coordinate communication between clients and the legal team

Provide exceptional customer service throughout the client journey

Communicate with existing clients regarding case updates and general inquiries

Generate and send proposals, agreements, and related documents as needed

Manage and maintain client information within the CRM

Track follow ups and maintain consistent communication with leads and clients

Serve as the primary point of contact for prospective clients during the intake process

Send payment links and collect consultation fees

Conduct initial immigration intakes and gather detailed client information

Answer and manage urgent inbound calls from prospective clients

Requirements:

Schedule: Monday through Friday, 08:30 AM to 05:00 PM CST

Location: Remote

Time Zone: Central Standard Time (CST)

Language Requirement: Fluent English and Spanish required

Industry: Immigration Law

Call Volume: Medium call volume expected

Experience in immigration law is appreciated but not required

Strong customer service experience is required

Experience handling sensitive or urgent client situations is highly preferred

Ability to communicate with empathy and professionalism during high stress situations

Strong organizational and follow up skills

Comfortable managing multiple priorities simultaneously

Ability to work independently while collaborating closely with the legal team

Experience scheduling appointments and consultations

Experience managing client records and CRM systems

Ability to collect and organize detailed client information accurately

Software and Tools:

◦ DocketWise

◦ LawPay

◦ Grasshopper

◦ Calendly

◦ Ruby Receptionist

◦ Google Workspace

◦ Gmail

◦ AI transcription tools

◦ Payment processing platforms

Firm observes federal holidays

Firm traditionally closes for approximately two weeks during the Christmas season

Required Skills

Bilingual Communication Skills

Customer Service Excellence

Active Listening

Empathy and Compassion

Client Relationship Management

Verbal and Written Communication

Attention to Detail

Organization and Time Management

Case Intake Coordination

Appointment Scheduling

CRM Management

Follow Up and Case Tracking

Problem Solving

Professional Judgment

Confidentiality and Discretion

Adaptability

Commitment and Reliability

Determination and Accountability

Cultural Sensitivity

Ability to Remain Calm Under Pressure

Team Collaboration

Service Oriented Mindset

Strong Work Ethic

Values Driven Professionalism

Work Shift:

8:30 AM - 5:30 PM [CST][CDT] (United States of America)

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.