Victim Advocate Program Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Victim Advocate Program Coordinator

Job Profile Title

Coordinator, Program

Job Description Summary

The Victim Advocate Program Coordinator plays a vital role in supporting the mission of the Division of Public Safety’s Special Services Department. Reporting directly to the Director of Special Services, this position provides high-level administrative and program coordination while assisting with the delivery of critical advocacy, outreach, and support services for victims and survivors of crime. The coordinator works closely with the victim advocates, University based and other community partners to help ensure coordinated, accessible, and trauma-informed services. The position may support individuals affected by sensitive and traumatic incidents, including sexual violence, domestic or dating violence, stalking, harassment, and other crimes or emergencies.

The ideal candidate is a compassionate, organized, detail-oriented and able to maintain confidentiality while working effectively in a fast-paced and occasionally high-pressure environment. The successful candidate will demonstrate a strong commitment to victim-centered service, professionalism, and collaboration.

Job Description

Job Responsibilities

Provide administrative and program coordination support to victim advocates who provide direct services, support and outreach to victims and survivors of crime, including individuals affected by sensitive and trauma-related incidents .

Serve in an on-call rotation and respond to after-hours needs and emergencies.

Provide administrative and operational support to the Director of Special Services calendar management, meeting and appointment scheduling, correspondence, and maintaining departmental filing systems.

Collaborate with Victim Advocates to develop, edit, coordinate, and support safety presentations and other outreach initiatives within the Penn community.

Provide logistical and administrative support for departmental events, trainings, meetings, educational programs, and other initiatives.

Assist victims in navigating the criminal justice system, including coordinating schedules and logistical arrangements for court proceedings and other related appointments.

Coordinate with internal resource centers and external community and city agencies to facilitate referrals and promote comprehensive trauma-informed support for victim/survivors.

Prepare departmental reports, presentations, correspondence and other documentation assemble documentation for submission to senior leadership and internal stakeholders.

Provide or coordinate transportation to medical facilities for individuals requiring assistance as a result of victimization, medical or mental health crisis or other emergencies, in accordance with departmental policies and procedures.

Maintain, update and organize departmental collateral materials, manuals and procedures.

Assist with tracking program activities, resources and other administrative data as needed.

Coordinate office supply inventory, purchasing and procurement.

Participate in required training and professional development related to victim advocacy, trauma-informed practices, crisis confidentiality and other relevant areas.

Other duties and responsibilities as assigned

Qualifications

Bachelors of Science or Bachelor of Arts and 2 to 3 years of experience or equivalent combination of education and experience is required.

Minimum of 2 years of experience in social services, victim advocacy, or administrative support in a related environment; an equivalent combination of education and experience will be considered.

Familiarity with the criminal justice system and/or victim support services preferred but not required.

Strong oral and written communication, organizational, and interpersonal skills.

Ability to manage multiple priorities with discretion and attention to detail.

Proficiency in Microsoft Office Suite, particularly Word, Excel, PowerPoint, and Access.

Flexibility to work evenings and weekends and to participate in an on-call rotation is required.

Valid driver’s license and the ability to respond quickly from home during emergencies.

Must successfully pass a criminal background check and sign a confidentiality agreement.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Division of Public Safety

Pay Range

$24.21 - $29.81 Hourly Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics) , citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law .

• Special Requirements
• Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

Tuition : Take advantage of Penn's exceptional tuition benefits . You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

Long-Term Care Insurance: In partnership with Genworth Financial, P