Waitstaff

Description

Related Titles: Server; Waiter or Waitress; (Name of) Outlet Server; (Name of) Outlet Asst.; Food and Beverage Server

Reports to: Dining Services Manager, Clubhouse Manager

Supervises: No supervisory duties included in this position

Classification: Part Time and Full Time opportunities

Job Summary (Essential Functions)

Provide food and beverage service to club members and guests

Requirements

Grade 12 education.

Two years of comparable wait service experience preferred.

The ability to read, write and execute basic math skills.

Job Knowledge, Core Competencies and Expectations

Greet and acknowledge members and guests.

Is knowledgeable about the menu, buffet and wine list.

Ability to time the service of each course.

Learns members’ names and their special preferences.

Knowledge of wines and spirits.

Knowledge of and ability to perform required role during emergency situations.

Job Tasks/Duties

Sets up side station and performs assigned side (prep) work.

Provides immediate attention to all members and guests upon seating.

Distributes food and wine menus; answers questions.

Fills glasses with ice water and suggests menu items.

Ensure that the correct account numbers and names are given for billing.

Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions

on daily specials and wine selections.

Places orders with kitchen; informs cooks about any special cooking instructions.

Assembles food on tray; procures items from each station as necessary.

Serves meals; places dishes by courses in front of each person.

Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.

Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.

Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.

Verifies accuracy of prices, taxes, tips and other charges on all checks.

Presents the bill.

Handles all charges as prescribed by standard operating procedures.

Keeps dining room and bus station areas clean.

Clears, cleans and resets tables that have been vacated.

Advises supervisor of any complaints as soon as they occur.

Performs clean-up and closing duties as assigned by manager.

Attends pre-meal meetings as requested by the Dining Room Captain; Dining Room Supervisor;

Dining Room Manager; or Outlet Manager.

Thanks members and guests; invites them to return.

Consistently follows local and state laws and the club’s policies and procedures for the service of

alcoholic beverages to members and guests.

Performs other appropriate duties assigned by Dining Room Manager or Outlet Manager.

Licenses and Special Requirements

Texas Food Handler certification

TABC Certification

Physical Demands and Work Environment

Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch,

bend, stretch and twist or reach.

Push, pull or lift up to 50 pounds.

Continuous repetitive motions.

Hollytree Country Club is an Equal Opportunity Employer that does not discriminate based on sex (including gender identity, pregnancy, childbirth, or related medical conditions), gender, race, religion, ethnicity, national origin, political affiliation, citizenship status, physical or mental disability, genetic information, marital status, age, sexual orientation, military service, veteran status, or any other status protected by federal, state, or local laws. The company's management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.